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Document · By Taru Pöllänen On Oct 14, 2025 12:38 AM

Navigating the Benefits and Challenges of Headless CMS, LCAPs, and DXPs Choosing the Right Platform for Your Customer-Facing Experiences Table of Contents Introduction The (Still)...

Document · By Taru Pöllänen On May 6, 2025 11:52 PM

6 Best Practices to Strengthen Website Security 1 Introduction In 2024, the cost of an average data breach climbed to $4.88 million, due to lost business, reparations, and legal fees — a 10%...

Document · By Emily Liu On Nov 27, 2024 2:14 PM

1 Update Content Quickly and Prioritize Improvements with a Customer Portal A customer portal is only as useful as the information it provides. While customers may default to visiting the...

Document · By Emily Liu On Nov 27, 2024 2:10 PM

1 Streamline Access to Tools and Information with a Unified Customer Portal Your customers expect to have a unified experience when they interact with your business, but delivering unified...

Document · By Emily Liu On Nov 27, 2024 2:07 PM

1 Make it Easy for Customers to Find Answers on Their Own with a Customer Portal If customers are able to find answers to their questions easily and quickly, then this not only makes for a...

Document · By Emily Liu On Nov 27, 2024 2:05 PM

1 Provide Your Customers with the Self-Service Options They Need Using a Customer Portal Customers prefer to use self-service whenever possible and this is now a non-negotiable preference for...

Document · By Emily Liu On Nov 27, 2024 1:56 PM

1 Onboard Customers Faster with a Customer Portal The sooner your customers can start using and seeing success with your product or service, the more likely they are to adopt it into their...

Document · By Christoph Ebert On Oct 10, 2024 8:58 AM

Spotlight on Artificial Intelligence The AI Advantage: Empowering Your Business with Liferay DXP 1 Digital technology is the backbone of the corporate world. If your business wants to remain...

Document · By Emily Liu On Oct 1, 2024 4:49 PM

1 How Can a Supplier Portal Streamline and Digitize Supplier Processes? Without visibility into back-end systems, you may be using manual methods to handle procurement, payment, orders, and...

Document · By Emily Liu On Oct 1, 2024 4:40 PM

1 How Can a Supplier Portal Streamline Tasks with Self-Service? Self-service not only helps your suppliers perform tasks more easily and quickly, but also helps reduce costs and time-to-serve...

Document · By Emily Liu On Oct 1, 2024 4:34 PM

1 How Can a Supplier Portal Help Monitor and Improve Supplier Performance? Since data tends to be siloed in different systems, you may have limited visibility into how well your suppliers are...

Document · By Emily Liu On Oct 1, 2024 4:29 PM

1 How Can a Supplier Portal Streamline Communication and Collaboration? Instead of manually emailing or phoning your suppliers to deliver new updates and request information, provide a single...

Document · By Emily Liu On Oct 1, 2024 4:23 PM

1 How Can a Supplier Portal Streamline Onboarding? Supplier portals can be key tools to effectively prepare your supplier for success, right from the start of their journey. But in order to...

Document · By Taru Pöllänen On Aug 19, 2024 5:42 AM

3 Steps to Accelerate Supplier Processes Using a Digital Experience Platform 1 The Need for Digitization With inflation and rising costs at hand, procurement teams like you are trying to...

Document · By Abigail Pettit On Mar 18, 2024 11:27 AM

Global Trends in Higher Education Digital Transformation 1 Executive Summary Liferay and Canam Research partnered together to understand how digital innovation is happening in universities,...

Document · By Anabel von Keitz On Jul 27, 2023 6:56 AM

Maximizing Efficiency: 6 Best Practices for Manufacturing Customer Portals 1 Introduction As a manufacturer, efficient processes and the right tools to support them have always been...

Document · By Anabel von Keitz On Mar 30, 2023 7:28 AM

Strategies to Unify Customer Experience with a Customer Portal 3 1 Introduction Providing a unified experience that’s intuitive for customers is the foundation for excellent customer...

Document · By Anabel von Keitz On Mar 29, 2023 12:35 AM

Tactics to Improve Discoverability and Search in Customer Portals 3 1 Introduction Imagine trying to navigate through a company’s customer portal to find information on the service you’ve...

Document · By Anabel von Keitz On Mar 29, 2023 12:05 AM

Ways to Streamline the Customer Onboarding Process 5 1 Introduction One of the best ways to retain your customers is to invest in an effective onboarding process that gets them up to speed...

Document · By Anabel von Keitz On Mar 28, 2023 11:50 PM

Tactics to Keep Your Customer Portal Up-to-Date 3 1 Introduction User preferences have shifted drastically over time. In the past few years alone, customers have had to adjust to a global...

Document · By Pascal Brusset On Jun 7, 2022 10:44 AM

Building Trust in Middle Eastern Government Agencies Through Digital Transformation 1 Abstract The market for digital transformation across the Middle East and North Africa has rapidly...

Document · By Pascal Brusset On Jun 7, 2022 10:44 AM

Boosting Digital Transformation in Government in the Middle East 1 Abstract A citizen’s relationship with the government is evolving, driven by new self-service models that are...

Document · By Christoph Ebert On Jun 7, 2022 6:33 AM

The ROI of Customer Portals in Manufacturing A Look Behind the Numbers 1 The ROI of Customer Portals in Manufacturing – A Look Behind the Numbers Manufacturers have a huge array of...

Document · By Emily Liu On May 24, 2022 2:07 PM

What is a DXP? 1 What is a DXP? A digital experience platform (DXP) is enterprise software that provides the foundation for companies to deliver connected, contextualized digital experiences ...

Document · By Sylvina Luu On May 23, 2022 8:43 PM

B2B2C ECOMMERCE: A GUIDE TO OVERCOMING 3 KEY CHALLENGES TABLE OF CONTENTS WHAT IS B2B2C ECOMMERCE? 02 03 BENEFITS OF B2B2C ECOMMERCE 04 REAL WORLD EXAMPLES OF THE B2B2C ECOMMERCE MODEL 05...

Document · By Emily Liu On May 17, 2022 11:27 AM

How to Use Personalization to Reduce Cost-to-Serve 1 According to a survey conducted of over 200 B2B sales and marketing professionals, more than half (54%) believe that it’s harder to get...

Document · By Sylvina Luu On May 8, 2022 9:55 PM

4 Strategies to Improve B2B Customer Experience 1 You’ve heard it time and time again, customer experience is critical to business success. But given the proliferation of new technologies,...

Document · By Anabel von Keitz On Apr 8, 2022 1:01 AM

Financial Services Excellence: Where to Start with Building a Successful Client Portal 1 Introduction Although today’s financial services customer is more discerning, demanding, and...

Document · By Junko Teramoto On Mar 3, 2022 4:58 PM

Insurer’s Guide to Holistic Customer Experience 1 As carriers interact more directly with policyholders, they’ll run into a major challenge. How can insurers make sure they get the...

Document · By Christoph Ebert On Jan 10, 2022 4:04 AM

Developing a Digital Customer Strategy for B2B Checklist and Step-by-Step Guide for Manufacturers 1 Your Path to a Comprehensive Digital Strategy Digital transformation is affecting B2B...

Document · By Emily Liu On Dec 16, 2021 10:01 AM

® 7 Essential Elements of a B2B Commerce Platform 1 As more B2B organizations venture into the world of ecommerce, they may find themselves stuck in a maze of seemingly endless commerce...

Document · By Anabel von Keitz On Nov 3, 2021 4:05 AM

IoT with Added Value Working with Data Must Fundamentally Change AN INTERVIEW WITH RAGHURAM JOSHI 1 Recently, we met with Raghuram Joshi, Senior General Manager at Robert Bosch Engineering...

Document · By Emily Liu On Oct 20, 2021 3:27 PM

The Ultimate B2B Ecommerce Buyer’s Guide 1 Achieving B2B Commerce Success Did you know that only 5% of B2B goals are actually met according to Business to Community?1 So, the question is,...

Document · By Sylvina Luu On Sep 20, 2021 3:59 PM

The Future of Digital Experience in Manufacturing Key Trends & Opportunities 1 YOUR B2B DIGITAL PARTNER IQPC AUSTRALIA Executive Summary Australia’s manufacturing industry contributes around...

Document · By Karim El ghaidi On Sep 15, 2021 7:13 AM

Top Strategies for a Successful Self-Service Portal in Financial Services 1 Introduction As the financial industry assesses the value of digital service solutions, many organizations...

Document · By Karim El ghaidi On Sep 15, 2021 7:07 AM

The State of Digital Transformation in Financial Services in 2022 1 Abstract Implementing lessons learned during the pandemic and meeting new customer demands will be two of the greatest...

Document · By Jason Chang On Aug 4, 2021 10:32 AM

5 Ways Self-Service is Valuable for Wealth Managers 1 Introduction For decades, the wealth management sector has placed great value on providing clients with personalized service. In return,...

Document · By Jason Chang On Aug 4, 2021 10:24 AM

Outpacing Disruption: 3 Strategies for Mid-Market Wealth Managers 1 An Uncertain Future for the Mid-Market Mid-market firms have built great brands, differentiated from the mega-managers,...

Document · By Jason Chang On Aug 4, 2021 10:13 AM

3 Ways Wealth Managers Can Enhance Their Digital Client Service Strategy 1 Introduction Today’s wealth management industry is at a crossroads. Incumbents who have remained relevant while...

Document · By Sylvina Luu On Jul 28, 2021 11:05 PM

Improve Business Efficiency and Customer Experience with Self-Service Portals 1 The Necessity for Self-Service Self-service is no longer a nice-to-have; it is a necessity to serve your...

Document · By Emily Liu On Jul 20, 2021 1:38 PM

5 Customer Engagement KPIs That Improve Profitability 1 When it comes time to showcase how customer experience leaders have impacted the business with their customer experience strategies,...

Document · By Sylvina Luu On Jul 14, 2021 5:08 PM

How a B2B Ecommerce Portal Can Benefit Your Business Not so long ago, a misconception used to circulate in the business world that online commerce was all about business to consumer (B2C)...

Document · By Junko Teramoto On Jul 8, 2021 2:56 PM

Create Distribution Efficiency with a 360-degree View of Your Customer 1 Introduction Receiving customized recommendations and contents on-demand is the new norm, and that trend is...

Document · By Karim El ghaidi On Jun 23, 2021 7:13 AM

Liferay DXP for Financial Services The Future of Banking 1 Introduction Customer intelligence is a key indicator of the profitability of a financial organization. It’s not enough to offer...

Document · By Karim El ghaidi On Jun 4, 2021 7:40 AM

Place Self Service at the Core of Loan Origination Processes 1 Introduction This whitepaper will address customer portals and the general concept of digital self-service, focusing on the...

Document · By Karim El ghaidi On Jun 4, 2021 7:24 AM

Customer Experience A Critical Differentiator for Financial Organizations 1 Introduction This article will consider how customer behavior in the financial services industry is changing as...

Document · By Anabel von Keitz On May 28, 2021 8:16 AM

6 Must-Have Features for an Insurance Customer Self-Service Portal 1 Introduction According to a report from Microsoft, 90% of global customers expect brands or organizations to have an...

Document · By Trachelle Tanner On May 26, 2021 10:06 AM

Customer Lifetime Value: Repeat Business is Your Path to Profitability 1 Abstract Many industrial B2B companies don’t understand their customer lifetime value (CLV) or why it’s important....

Document · By Karim El ghaidi On May 11, 2021 12:39 PM

3 Ways Financial Organizations Can Enhance Their Digital Customer Service Strategy 1 Introduction As we move into a post-pandemic world, investing in customer satisfaction will become a...

Document · By Emily Liu On May 6, 2021 6:37 AM

3 Customer Experience Strategies You’re Missing 1 The battlefield to win your customer’s business is fraught with opposition that only seems to grow more powerful by the day. Customer...

Document · By Karim El ghaidi On Apr 16, 2021 10:25 AM

4 Ways for Financial Organizations to Meet Customer Needs While Lowering Cost-to-Serve 1 Introduction In response to pandemic restrictions imposed by governments and businesses worldwide,...

Document · By Junko Teramoto On Apr 15, 2021 11:44 AM

4 Ways Self-Service Helps Insurers Cut Cost and Time 1 What are the Benefits of Self-Service? Today’s Standing out among a competitive industry like insurance is a challenge. The solution...

Document · By Emily Liu On Apr 5, 2021 12:04 PM

3 B2B KPIs That Will Make or Break Your Growth 1 While B2B organizations have long been feeling the pressure to go through digital transformation, nothing could have prepared them for the...

Document · By Emily Liu On Feb 11, 2021 3:01 PM

Liferay DXP: A Robust, Flexible Platform for Federal Systems Integrators (FSIs) 1 FSIs and the Need for DXPs Federal systems integrators (FSIs) play a critical role in helping federal...

Document · By Emily Liu On Dec 11, 2020 7:25 AM

How Modern Intranets Pave the Way for Remote Federal Worker Productivity 1 The COVID-19 pandemic is dramatically transforming the way government agencies are getting their work done....

Document · By Emily Liu On Sep 11, 2020 9:49 AM

6 Tactics to Modernize Your Intranet 1 What Defines a Modern Intranet? Although the intranet is one of the most common solutions in an organization’s technology stack, it has become the...

Document · By Emily Liu On Sep 9, 2020 8:16 AM

Discovering IT’s Secret Weapon: DXPs 1 Finding the Tools to Power IT Teams Just as Bond would be less effective and resourceful without Q, organizations depend heavily on their IT teams...

Document · By Sailendra Routray On Sep 4, 2020 8:18 AM

Transforming the Pharma and Life Sciences Industry Using Liferay 1 Pharma and Life Sciences Opportunities Through Digital Technologies Even though the Pharma and Life Science industry is...

Document · By Imre Szabó On Jul 1, 2020 8:51 AM

Omnichannel: More Than a Buzzword for Banks Table of Contents Omnichannel Banking Has Arrived � � � � � � � � � � � � � � � � � � � 1 The Need to Increase Revenue � � � � � � � � � � � � � �...

Document · By Emily Liu On Jun 19, 2020 8:46 AM

5 Agent Engagement Strategies to Raise Carrier Profit Margins Improving Agent-Carrier Relationships 1 Introduction In a world of changing risk and uncertainty, insurers still have access to ...