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Document · By Anabel von Keitz On Mar 28, 2023 11:50 PM

Tactics to Keep Your Customer Portal Up-to-Date 3 1 Introduction User preferences have shifted drastically over time. In the past few years alone, customers have had to adjust to a global...

Blogs Entry · By Diana Rojas On Mar 20, 2023 1:43 AM

Digital transformation maturity has progressed significantly in the past decade. In the beginning, many organizations relied on traditional business models and legacy systems. Over time, however,...

Blogs Entry · By Marta Dueñas González On Mar 1, 2023 3:48 AM

In a context where the Private Sector is having a great influence on all of us, expectations are rising and we expect to have the same capabilities as citizens, businesses, or public employees in...

Blogs Entry · By Christoph Ebert On Mar 1, 2023 1:01 AM

In today’s highly dynamic and competitive marketplace, it’s crucial for manufacturers to be agile and adaptable in order to succeed. Manufacturing organizations need to be able to respond quickly...

Blogs Entry · By Diana Rojas On Feb 27, 2023 12:13 PM

Business resilience and customer-centric experience are two of the biggest challenges most industries are facing since digitalization became part of our day-to-day routine. The economically active...

Blogs Entry · By Abigail Pettit On Feb 9, 2023 7:46 AM

1. Your Customer Service Team is Overwhelmed. Customers are submitting more tickets or calls than your customer service team can handle, many of which for what should be straightforward...