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Document · By Trachelle Tanner On Jan 18, 2021 9:16 AM

A Coordinated Commerce Strategy for B2B Companies When companies connect commerce-enabled websites with customer, content and inventory data, sales increase, customers are happier—and sales reps...

Blogs Entry · By Sylvina Luu On Jan 14, 2021 4:24 PM

Just a few years ago, developing and managing content for a website was a lot simpler. The vast majority of online users were on desktop computers – as a marketer, you could reach everyone using a...

Blogs Entry · By Casey Robilliard On Jan 12, 2021 8:43 AM

If you want to improve customer satisfaction, engagement and retention, it’s crucial that you understand what your product or service can offer and how you're maximising its potential for the...

Blogs Entry · By Sylvina Luu On Jan 14, 2021 11:12 AM

Many companies prioritise the happiness of their customers and use it as an indication of their success, but often neglect the impact employee experience can have on overall customer satisfaction....

Blogs Entry · By Emily Liu On Dec 15, 2020 7:41 AM

When we were looking ahead to the future of B2B customer experience last year, we could have never foreseen the massive changes ahead. Many businesses had to quickly change their entire business...

Blogs Entry · By Emily Liu On Dec 14, 2020 1:43 AM

As we wrap up the year, many of us will not be able to celebrate the holidays as usual: hunting for a carefully hidden elf in our Los Angeles office, cheering with wine and panettone in our...