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Document · By Emily Liu On Dec 11, 2020 7:30 AM

1 liferay.com Many agencies are striving to offer more modern, personalized, and responsive experiences to the citizens, employees, and businesses they serve. They increasingly understand that...

Document · By Emily Liu On Dec 11, 2020 7:25 AM

How Modern Intranets Pave the Way for Remote Federal Worker Productivity 1 The COVID-19 pandemic is dramatically transforming the way government agencies are getting their work done....

Blogs Entry · By Emily Liu On Dec 14, 2020 8:58 AM

Personalization is not a new concept; however, it’s one that businesses are expected to deliver and compete on. But now businesses are expected to take personalization to the next level, with...

Blogs Entry · By Emily Liu On Dec 7, 2020 8:15 AM

This year has been difficult for many, but as we eagerly await for better, healthier days to come, we want to take this holiday season to reflect back on the many things we’re grateful for in an...

Blogs Entry · By Emily Liu On Nov 23, 2020 7:46 AM

Across industries 81% of customers attempt to solve their own questions first before reaching out to a live representative, according to Harvard Business Review. What these customers are met with...

Blogs Entry · By Emily Liu On Nov 17, 2020 2:03 AM

What is Digital Self-Service? Digital self-service or self-service is the overarching term for customer service tactics that empower users to independently resolve issues or answer questions...