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Web Content Article · By Emily Liu On Feb 24, 2020 2:19 AM

State-of-the-art self care portal for wholesale and retail telecom customers and suppliers.

Blogs Entry · By Emily Liu On Feb 20, 2020 2:04 AM

The buzz around the emerging trend of servitization has left many manufactuers wondering, “what is servitization and why is it important?” The definition of servitization is the shifting of...

Blogs Entry · By Christine Reyes On Oct 26, 2017 4:30 AM

Years of research on digital transformation have shown that success rates of these projects tend to be very low; less than 30% actually succeed. It can be especially challenging for companies with...

Web Content Article · By Allen Ziegenfus On Jan 24, 2020 3:10 PM

Britam MI Britam logo.jpg Becoming a Digital Business In 2007, Britam launched its first microinsurance product for the underserved customers in Kenya. A few years later, Britam Microinsurance (MI)...

Blogs Entry · By Sarah Heiniger On Jan 12, 2020 9:13 AM

How much does a single negative experience cost your business? Research has shown that people are willing to pay on average $1,506 to cancel contracts early, due to a single bad experience. In...

Blogs Entry · By Parneet Kaur On Mar 18, 2020 11:58 PM

While B2B customer experiences differ from those of B2C, customers have begun to expect the same personalised and intuitive experiences they’ve grown accustomed to from B2B companies. Meeting these...