End of Life Policy

Liferay Digital Experience Platform

Note: This EOL Policy applies to Liferay DXP software versions 7.3 and lower. The EOL Policy for Liferay DXP version 7.4 (and higher) can be found here

End of Life

Customers purchasing a Liferay DXP Subscription will benefit from a full enterprise-grade End of Life ("EOL") policy (also referred to as End of Service Life ("EOSL") policy).

Premium Support Phase

The Premium Support Phase for a Software Product begins on the applicable First Ship Date and ends four (4) years from that First Ship Date. During the Premium Support Phase, customers with an active Liferay DXP Subscription will be provided:

full support, in accordance with the applicable Support Services Level, with up to 24x7, 365 day coverage;
access to the Liferay Help Center and customer knowledge bases;
access to all Liferay updates, fix packs, and consolidated service packs; and
security alerts and patch updates for Severity 1, Severity 2, and Severity 3 security vulnerabilities.

Limited Support Phase

The Limited Support Phase commences upon the end of the Premium Support Phase and ends three (3) years thereafter. During the Limited Support Phase, customers with an active Liferay DXP Subscription will be provided:

support, in accordance with the applicable Support Services Level, with up to 24x7, 365 coverage;
access to the Liferay Help Center and customer knowledge bases;
access to all existing Liferay updates, fix packs, workarounds, and consolidated service packs; and
security alerts and patch updates for Severity 1 and Severity 2 security vulnerabilities.

In addition, the following guidelines apply:

Liferay Support will direct customers to existing updates, fix packs, workarounds, and consolidated service packs available in the Liferay Help Center and customer knowledge bases.
Liferay Support may direct customers to upgrade to a more current version/release of the product.

Definitions

Software Product means Liferay Digital Experience Platform (DXP) software versions 7.3 and lower.

First Ship Date means the date on which Liferay first makes available, for download or sale, a Major Version or Minor Version.

Major Version means a release of Liferay software incorporating major changes in architecture, APIs (as part of the deprecation process), or internal schema, as well as major changes in functionality, new features, and bug fixes. A new Major Version is identified by a version number where the number to the left of the first decimal in the version number is incremented (example: 1.x.x to 2.x.x).

Minor Version means a release of Liferay software incorporating minor changes in architecture, APIs (as part of the deprecation process), or internal schema, as well as some changes in functionality, new features, and bug fixes. A new Minor Version is identified by a version number where the number to the right of the first decimal in the version number is incremented (example: 1.0.x to 1.1.x).

Fig 1 - Example EOL Timeline