16 Awesome Web Portal Examples

Note: This article was last updated on August 19, 2025. 

Key Takeaways 

• Web portals are a type of online platform designed to deliver a unified, personalized experience for any specific audience, like customers, employees, suppliers, dealers, or vendors.

• There are several different types of web portals, including customer portals, intranet portals, vendor portals, government web portals, educational web portals, supplier portals, client portals, community portals, education portal, hr portals, internet portal, and more.

• To build an effective web portal, a digital experience platform (DXP) is most suited to help you deliver and evolve the experiences your users want.

• This article will provide examples of web portals across different industries, highlighting their features and use cases.

Introduction to Web Portals

Web portals are a type of online portal that allow organizations to provide engaging authenticated user experiences due to their integration and personalization capabilities. Web portals enhance communication within organizations by unifying content, tools, and processes into a single interface, providing centralized access to information and services and delivering a personalized experience for customers, employees, suppliers, or any specific audience.

Websites are generally static, offering the same content to every visitor regardless of their profile or preferences. In contrast, web portals often require users to log in, and user authentication ensures secure and personalized access to data and services based on their preferences and previous interactions.

These web portals also offer easy access to resources and tools, making it simple for users to perform tasks and retrieve important information. A web portal is a web based platform designed to centralize and streamline user interactions.

Why Use a Web Portal? 

Web portals offer much more than just a gateway to information—they serve as interactive hubs where users can manage tasks, collaborate, and engage with content specific to their roles. A portal provides centralized access to services and information, streamlining user interaction and service delivery. Portal developers can create custom web portal solutions that address unique business requirements, enhancing communication and providing seamless access to essential resources.

Since portals require authentication, this allows users to retrieve personalized information while ensuring security and data compliance.

Whether for businesses, educational institutions, or government agencies, web portals provide a flexible foundation for delivering online services and supporting digital transformation.

See how these 16 excellent web portals across different industries and use cases provided engaging experiences to their users.

Self-Service Customer Portals 

A customer portal provides customers with a single interface to access relevant information, manage their accounts or orders, and resolve issues, independently. Customer portals empower your customers to do more, making it easier for the teams who serve them as well.

1. Broadcom Inc., Customer Portal 

As a global technology leader in semiconductors and infrastructure software solutions, Broadcom serves a wide range of customers spanning multiple industries. Broadcom needed a solution that would act as a universal support hub. In building a new self-service customer portal, Broadcom is able to help customers more efficiently by providing access to education resources, documentation, licensing, knowledge bases, blogs, and support through virtual and live agents. This not only increased customer satisfaction ratings, but also reduced customer support tickets and decreased overall clicks by 66%. 

2. Embasa, Customer Portal 

Embasa, a sanitation company that serves over 350 of Bahia’s municipalities, serves their customers more efficiently with their self-service customer portal. Customers can easily find the resources they need through a personalized experience based on their property location. The new portal has saved Embasa $20,000 monthly on customer support costs and also increased monthly processed requests by 750%. 

 

Banking & Insurance Portals

Banking and insurance web portals provide clients with effective self-service through a regulatory-compliant, secure interface, offering personalized access to financial information and services.

3. Gulf Insurance Group-Kuwait, Wealth Management/Insurance Portal

Gulf Insurance Group-Kuwait achieved a 30% increase in customers and reduced their total cost of ownership after adding self-service features that enable users to purchase policies, submit claims, request quotes, and more. Other online features like single sign-on and endorsement capabilities helped the insurance company adapt to the COVID-19 pandemic and make 100% of their insurance products available digitally.

4. Carrefour Bank, Financial Customer Self-Service Portal

In order to properly serve a quickly-growing customer base, Carrefour Bank created a new self-service portal for its audience, which gave users the ability to access financial extracts, manage their interactions with the organization and negotiate their debts and credits in a single location. By replacing their old portal, Carrefour was also able to plan for continued expansions in online services and the ability to build and publish new products for their customers in the future.

This portal was also launched on the cloud, which helped Carrefour easily back up their portal, autoscale for increased traffic, and cut down deployment times to less than 10 minutes. 

Patient Portals

Make it easy for patients to get a 360-degree view of their health with a patient portal, which is a type of healthcare portal that provides centralized access to health-related information and services. Patients can access medical records, update patient information, and schedule services and appointments.

Patient portals facilitate communication between patients and healthcare providers as well as healthcare professionals, making it easier to manage care and receive timely responses. Features often include the ability to request prescription refills, view test results, and securely message a provider.

5. Vivisol, Patient Portal 

As a leading home care provider in Europe, Vivisol wanted to better serve their patients by providing high-quality digital healthcare services that aid and complement their in-person care. So, they unified their 12 existing sites onto a single portal, giving patients a consistent experience and self-service tools to access information and request services independently.
 

6. MedImpact, Benefit Program Portal

MedImpact provides pharmacy benefit programs to hundreds of organizations, each with their own unique combination of offerings for members. MedImpact’s portal centralized authentication and authorization control across numerous sites that had been previously built to supply and manage various benefit programs. Combined with single sign on capabilities and custom portlets, the portal lowered MedImpact’s operational costs and increased their control over the programs they manage for pharmacies.

Intranets 

Intranets are a type of corporate portal—internal web portals that act as a single source of truth for employees. As corporate portals, they can provide both internal and external access to information and resources, supporting workflow management and user navigation for various users. HR portals are a specific type of corporate portal that streamline HR management tasks such as onboarding, training, and benefits administration. Employees should be able to find the resources they need quickly, access the tools they frequently use, and be updated on important news, all through the intranet.

7. Team Global Express, Intranet

Transportation and logistics company Team Global Express empowers their workforce with self-service features through their new intranet, GEConnect. Productivity has increased since employees can easily find their payslips, submit an IT ticket, and be up-to-date on the latest policies. In addition, workers who do not have regular internet access can connect to the intranet offline by registering their phone to receive text updates.

8. Skoda Auto, Intranet 

Leading car manufacturer Škoda Auto has over 300 different user groups among their 40,000 employees, and delivering the right content at the right time to these users was very difficult. But with a new intranet, Škoda was able to centralize employee resources, personalize content and communications, and provide AI-enabled search, ultimately increasing employee satisfaction by 82%. 

Dealer and Partner Portals

9. Hewlett Packard Enterprise, Partner Portal 

With over 650,000 users across 174 countries, HPE struggled to deliver relevant information to their partners. To remedy this, the new HP Partner Portal offers a single entry point to all of the services and tools available. Global partners are now able to receive content in a targeted and relevant way. Now 70% of partners return regularly to leverage the partner portal. 

10. Volkswagen Group France, Dealer Portal

To improve both customer and employee satisfaction, Volkswagen overhauled their extranet and intranet, with new portals supporting existing applications and providing new needed features. Volkswagen’s intranet portal supports five sites for each of the Group’s brands and provides various internal services, document access, internal news and a vehicle repository. The extranet portal supports a network of dealerships and repairers, managing applications and documents for day-to-day business and information access. 

Supplier Portals 

Manage suppliers more efficiently on a supplier portal that can provide you the visibility needed to streamline supplier processes, like onboarding, purchasing, and communication. Supplier portals facilitate seamless interaction between companies and their suppliers by streamlining communication and procurement processes.

11. Douglas, Supplier Portal 

With over 800 suppliers, Douglas, Europe’s leading premium beauty retailer, needed a more efficient way to collaborate with their suppliers. With their supplier portal, Douglas was able to provide a single source of truth for their suppliers, which improved communications and digitized common processes like onboarding, accelerating the journey by 50%. 

12. Advanced Energy, Supplier Portal 

Leading manufacturer Advanced Energy uses their supplier portal as a centralized system to collaborate with their suppliers. Instead of siloed approaches including fax, email, or phone, all critical communication is now handled through their supplier portal. The portal has enabled suppliers to forecast and procure purchase orders, with estimated savings of over 1.5 million dollars. 

Government Web Portals

Government web portals provide a single point of access for citizens to interact with various government agencies and departments, streamlining the process of finding information, applying for services, and managing their interactions with the government. 

13. Council of Europe, Government Program Portal

The Council of Europe includes 47 member states and was created for the protection of human rights, democracy and the rule of law across the continent. The Council consists of several different operational entities, each with its own programs being run across member states, and created a program portal to host its more than 200 sites. The portal allows users to manage content across these sites and has improved internal communication between the programs as well as management over projects that include other organizations, such as the European Union.

14. City of Vienna, Intranet 

To ensure information and communication flowed seamlessly in all of the City of Vienna’s departments, the city implemented an intranet solution with self-service features, collaboration tools, and an easy-to-update CMS. This resulted in less time and resources spent on administration, reduced internal email volume, and increased communication between teams. 

Student & Faculty Portals

Student and faculty portals provide centralized access to academic information, resources, and services for students and faculty members, respectively. 

15. New South Wales Department of Education, Staff Portal, Student Portal, Parent Portal 

More than 1,200,000 New South Wales school students, and their parents and teachers, use state government portals to access everything from timetables and reports to teachers’ annual leave balances. These portals not only make it easier for the staff to manage administrative tasks and teachers’ paperwork but also allow students and parents to engage more closely with the schools.
 

16. Maine’s Public Universities, Multi-Campus Portal

The University of Maine System provides their students, faculty, and staff across seven universities and the University of Maine Law School with a self-service portal to access relevant resources, manage courses, look at benefits, and more. All users log into the MyCampus Portal, and with the portal’s strong identity management and authentication system, they can navigate to an experience that is tailored to their role and status. 

Each of these 16 web portals were created using Liferay Digital Experience Platform (DXP).

Web Portal Design and User Experience

The design and user experience of a web portal are fundamental to its success, directly impacting how users interact with the platform and the value they derive from it. Whether building a customer portal, corporate portal, vendor portal, or government portal, thoughtful design ensures that users can easily access relevant information, complete tasks efficiently, and enjoy a personalized experience tailored to their needs.

Key elements of effective web portal design include clear navigation, robust search functionality, and responsive layouts that work seamlessly across desktops, laptops, and mobile devices. Portal developers must ensure that the portal platform chosen is scalable, secure, and capable of integrating with existing systems, so that the portal can grow alongside organizational needs. Custom web portal solutions are often preferred for their flexibility in meeting unique business requirements and providing a tailored user experience.

Web portals also enhance communication and collaboration through features like online forums, discussion forums, and interactive web applications. These tools facilitate seamless interaction among users, whether they are employees sharing knowledge, partners accessing marketing materials, or students collaborating on educational resources. For instance, education web portals provide access to online courses, learning materials, and collaboration tools, while partner web portals offer external partners a centralized platform for accessing resources and managing joint projects.

Ultimately, investing in the design and user experience of your web portal pays dividends in customer satisfaction, enhanced communication, and streamlined operations. By focusing on easy access, personalized content, and a user-friendly interface, organizations can create portal solutions that not only meet current needs but also adapt to future demands. Whether you’re developing a customer portal, corporate portal, or government web portal, prioritizing user experience will help you deliver a competitive, engaging, and effective online platform.

No matter who your audience is, a web portal can serve as an effective means to provide personalized experiences to your end users. However, as user needs continue to evolve, your portal solution will need to evolve accordingly.

To do so, you can build a custom web portal solution on a platform flexible enough for future needs: a digital experience platform (DXP). 

*The web portals shared within this blog post are copyrighted and solely belong to the companies they reference. They are intended only for general use and information.