Make it Easier for Your Teams to Maintain Knowledge
Liferay’s integrated knowledge comes with granular controls to manage who can contribute to articles. Leverage custom workflows to streamline content creation and approval for your self-service portal.
Fuel Engagement With Forums
Build communities with message boards and forums so your customers can benefit from common questions and feedback. Integration with Elasticsearch makes it easy to find the right information whenever it’s needed.
Bring Your Existing Systems and Data into Your Self-Service Experience
Decrease the cost of maintaining your portal by integrating your existing systems into a core experience platform.
How Liferay Helps You Succeed at Self-Service
Drive the Adoption of Unassisted Channels
Help customers fully resolve their own issues without a live representative.
Increase the Reuse of Existing Content
Get the most out of your existing content with an integrated, robust knowledge base that can be shared across all channels.
Connect Your Customers’ Preferred Channels
Use Liferay as a headless platform to add new channels without a major increase to your total cost of ownership.
Offer More Relevant Responses with Intuitive Search
Deliver fast, relevant answers with customizable search result pages.
Create a Communication Hub with Easy Content Creation and Personalization
Turn your customer portal into your main communication channel with engaging new content.
Keep Customer Data Private
Review or erase user data to address data privacy concerns and meet regulations such as GDPR.
Identify Improvement Opportunities
Capture customer feedback with a powerful form builder to continuously improve experiences.
Put Account Management in the Hands of Your Customers
Enable customers to easily check and update their account information.
Automate Customer Onboarding
Create intuitive navigation and experiences so customers can onboard themselves.