How to Get Buy-In for a Customer Self-Service Web Portal

But, alignment with IT is critical to the success of a self-service strategy. This guide includes the following points for customer experience leaders to put together a compelling business case:

• Triggering the need for change
• Communicating benefits of self-service for IT teams
• Getting buy-in for a unified customer experience platform

Fill out this brief form to learn how to get aligned with IT to implement an effective customer self-service strategy.