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End of Life

Liferay Connected Services (LCS) Client

End of Life

Customers purchasing a Liferay Subscription will benefit from a full enterprise-grade End of Life ("EOL") policy (also referred to as End of Service Life ("EOSL") policy).

Liferay Connected Services is comprised of 3 sets of components: LCS Client, LCS Platform, and LCS Portal. This End of Life policy shall govern the Liferay Connected Services Client only. The LCS Platform and LCS Portal are Cloud applications and not subject to an End of Life policy.

End of Life for Liferay Connected Services Client

Premium Support Phase

Every compatible Liferay DXP or Portal Version will have a corresponding LCS Client version supported from its First Ship Date up until the end of life for that compatible Liferay DXP and Portal version.

For all other LCS Client versions, the Premium Support Phase begins on the applicable First Ship Date and ends two (2) years thereafter or until the End of Life date of its specified Compatible Liferay Portal or DXP Version, whichever is earlier.

During the Premium Support Phase, customers with an active Liferay DXP or Portal Subscription will be provided:

  • full support, in accordance with the applicable Support Services Level;
  • access to Liferay's Help Center and customer knowledge bases;
  • access to all upgrades of the Liferay Connected Services Client developed against the Compatible Liferay Portal or DXP Version; and
  • security alerts and patch updates for Severity 1, Severity 2, and Severity 3 security vulnerabilities.

In addition, the following guidelines apply:

  • Liferay support will direct customers to workarounds and customer knowledge bases.
  • Liferay support may direct customers to upgrade to a more current version/release of the Liferay Connected Services Client.

Sustained Support Phase

The Sustained Support Phase commences upon the end of the Premium Support Phase. During the LCS Client Sustained Support Phase, customers with an active Liferay DXP or Portal Subscription will be provided:

  • access to Liferay's Help Center and customer knowledge base; and
  • access to all updates and upgrades of the Liferay Connected Services Clients

Customers on Sustained Support will not be provided with:

  • new updates, fixes, security alerts, data fixes, and security patch updates;

In addition, the following guidelines apply:

  • Liferay Support will identify existing issues and direct customers to existing fix packs, workarounds, and consolidated service packs available in Liferay's Help Center.
  • Liferay Support will direct customers to upgrade to a more current version/release of the LCS Client in line with the service life of the Liferay Portal or Digital Experience Platform version which the customer is using.

Definitions

Compatible Liferay Portal or DXP Version means a version of Liferay Portal or Digital Experience Platform (DXP) that is compatible with a specific LCS Client version as specified in the LCS Client details on the client downloads page or the LCS Client details on the Liferay Marketplace.

Liferay Connected Services (LCS) Client refers to the Liferay Connected Services Client application available on the Liferay Marketplace. The LCS Client connects and registers to LCS Platform. It is a Liferay app and installable in a Liferay Portal or DXP instance.

Liferay Connected Services (LCS) Platform is a set of cloud applications that implements the LCS tools and services.

Liferay Connected Services (LCS) Portal is a part of LCS Platform. Customers can access the LCS Portal website for LCS services setup and a presentation of visual services such as system analytics.

First Ship Date means the date on which Liferay first makes available, for license or sale, a Major Version or Minor Version of the LCS Client.

Major Version means generally commercially released major new releases, modifications or enhancements to the LCS Client. A new Major Version is identified by a version number where the number to the left of the first decimal in the version number is incremented (example: 1.x.x to 2.x.x).

Minor Version means generally commercially released code corrections, patches, updates and minor version releases of the LCS Client. A new Minor Version is identified by a version number where the number to the right of the first decimal in the version number is incremented (example: 1.0.x to 1.1.x).

Maintenance Version bundles the most recently available bug fixes and security and stability improvements. A new Maintenance Version is identified by a version number where the number to the right of the second decimal in the version number is incremented (example: 1.0.0 to 1.0.1).