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Document · By Emily Liu On Jul 20, 2021 1:38 PM

5 Customer Engagement KPIs That Improve Profitability 1 When it comes time to showcase how customer experience leaders have impacted the business with their customer experience strategies,...

Document · By Junko Teramoto On Jul 8, 2021 2:56 PM

Create Distribution Efficiency with a 360-degree View of Your Customer 1 Introduction Receiving customized recommendations and contents on-demand is the new norm, and that trend is...

Document · By Karim El ghaidi On Jun 23, 2021 7:13 AM

Liferay DXP for Financial Services The Future of Banking 1 Introduction Customer intelligence is a key indicator of the profitability of a financial organization. It’s not enough to offer...

Document · By Karim El ghaidi On Jun 4, 2021 7:40 AM

Place Self Service at the Core of Loan Origination Processes 1 Introduction This whitepaper will address customer portals and the general concept of digital self-service, focusing on the...

Document · By Karim El ghaidi On Jun 4, 2021 7:24 AM

Customer Experience A Critical Differentiator for Financial Organizations 1 Introduction This article will consider how customer behavior in the financial services industry is changing as...

Document · By Anabel von Keitz On May 31, 2021 9:31 AM

A digital reckoning is taking place in the insurance industry. Why self-service technology is integral to the insurance customer journey Self-service and digital technologies do more than...

Document · By Anabel von Keitz On May 28, 2021 8:16 AM

6 Must-Have Features for an Insurance Customer Self-Service Portal 1 Introduction According to a report from Microsoft, 90% of global customers expect brands or organizations to have an...

Document · By Trachelle Tanner On May 26, 2021 10:06 AM

Customer Lifetime Value: Repeat Business is Your Path to Profitability 1 Abstract Many industrial B2B companies don’t understand their customer lifetime value (CLV) or why it’s important....

Document · By Karim El ghaidi On May 11, 2021 12:39 PM

3 Ways Financial Organizations Can Enhance Their Digital Customer Service Strategy 1 Introduction As we move into a post-pandemic world, investing in customer satisfaction will become a...

Document · By Emily Liu On May 6, 2021 6:37 AM

3 Customer Experience Strategies You’re Missing 1 The battlefield to win your customer’s business is fraught with opposition that only seems to grow more powerful by the day. Customer...

Document · By Emily Liu On May 3, 2021 10:18 AM

How You Can Turn Customer Service into a Profit Center Minimize Your Cost-to-Serve While Maximizing Customer Satisfaction liferay.com | 1 Cost to Run Your Customer Support Center QTY DESC...

Web Content Article · By Gilbert Schwartmann On Sep 9, 2021 11:35 AM

George Washington University gw_ci_bsc_2c (1).jpg The Need for a More Efficient System for Researchers Since 1972, the Biostatistics Center (BSC) at the Milken Institute School of Public Health...

Document · By Karim El ghaidi On Apr 16, 2021 10:25 AM

4 Ways for Financial Organizations to Meet Customer Needs While Lowering Cost-to-Serve 1 Introduction In response to pandemic restrictions imposed by governments and businesses worldwide,...

Document · By Junko Teramoto On Apr 15, 2021 11:44 AM

4 Ways Self-Service Helps Insurers Cut Cost and Time 1 What are the Benefits of Self-Service? Today’s Standing out among a competitive industry like insurance is a challenge. The solution...

Document · By Emily Liu On Apr 7, 2021 9:28 AM

4Must-Have Ecommerce Capabilities for Modern B2B Selling liferay.com | 1 Goodbye Clunky Systems, Hello Modern Selling It’s never easy to say goodbye, especially when it comes to a system...

Document · By Emily Liu On Apr 5, 2021 12:04 PM

3 B2B KPIs That Will Make or Break Your Growth 1 While B2B organizations have long been feeling the pressure to go through digital transformation, nothing could have prepared them for the...

Blogs Entry · By Emily Liu On Mar 31, 2021 9:09 AM

Manufacturers are all too accustomed to change. Over the past decade, the industry has been faced with disruption from big data, Industry 4.0, and now, COVID-19. And while it seems like...

Document · By Emily Liu On Mar 24, 2021 9:57 AM

How to Upgrade to Liferay Digital Experience 7.3 from Liferay 6.x Table of Contents Introduction � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 1 Upgrade General Timeline ...

Document · By Emily Liu On Mar 19, 2021 10:38 AM

Delivering Business Value: 5 Examples of Liferay Customers Leveraging Liferay Experience Cloud Self-Managed liferay.com | 1 Introduction This booklet provides a look into how Liferay...

Document · By Emily Liu On Mar 17, 2021 5:20 PM

Liferay Digital Experience Platform 7.3 Deployment Checklist Table of Contents Introduction � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 1 Reference...