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Blogs Entry · By Sylvina Luu On Jun 2, 2022 9:28 PM

New technologies have had a huge impact on the financial services market in recent years. When the pandemic began in early 2020, financial service firms were forced to focus on digitalisation....

Blogs Entry · By Emily Liu On Jun 1, 2022 7:34 AM

Is customer experience also important in the public sector? Yes – for so many reasons. Here we'll give you an overview. Making Information Available For many companies, improving "customer...

Blogs Entry · By Mylena Monte On Jun 25, 2025 11:33 AM

Note: This article was last updated September 2025. Key Takeaways Digital transformation, through the adoption of advanced technologies, will change the way the manufacturing industry operates....

Blogs Entry · By Emily Liu On May 12, 2022 8:53 AM

Among many industries, financial services has been under immense pressure to modernize their services and offerings in order to retain younger and more tech-savvy clients, and commercial...

Blogs Entry · By Sylvina Luu On May 9, 2022 8:57 PM

A customer experience strategy is not just a plan to improve the customer experience in isolation, it’s also a roadmap for your company to grow into the future. In this article, let’s take a look...

Blogs Entry · By Christoph Ebert On May 9, 2022 2:47 AM

In many ways, the manufacturing industry is itself a machine, full of moving parts and highly dependent on precise solutions to keep processes running smoothly. When any one of those processes is...

Blogs Entry · By Sylvina Luu On May 5, 2022 5:37 PM

Amazing digital experiences are essential when attracting and retaining customers. Without it, you’ll fail to keep up with today’s reality and slow your customer growth. To keep up with the...

Blogs Entry · By Emily Liu On Apr 22, 2022 11:03 AM

With rising inflation costs and increasing customer expectations, delivering effective customer experiences is becoming more costly and time-consuming. But this is not just a priority for...

Blogs Entry · By Emily Liu On Apr 29, 2022 9:37 AM

When your customers need to purchase a spare or replacement part, how long does it take them? Do your customers go through a tedious aftersales process and navigate to a catalog PDF in their...

Blogs Entry · By Emily Liu On Apr 29, 2022 9:13 AM

Customer acquisition is the driving force of any business, but it is especially noteworthy in the insurance sector. That’s because insurers spend more on customer acquisition than any other...

Blogs Entry · By Mylena Monte On Jun 25, 2025 11:33 AM

Across both business to business (B2B) and business to consumer (B2C) online sites, social media, and marketplaces, all of us are glued to our various devices more than ever before. The COVID-19...

Blogs Entry · By Matthew Draper On May 21, 2018 4:45 AM

There is an ever-growing demand for a software platform that streamlines the process of creating, managing, and effectively utilizing digital touchpoints. The problem is well known: Digital leaders...

Blogs Entry · By Emily Liu On Apr 22, 2022 10:33 AM

The pandemic has only made customers more selective about the digital experiences they want to receive. More than 60% of customers will defect after one bad experience, up 22% from 2021. So with...

Blogs Entry · By Emily Liu On Apr 20, 2022 2:16 PM

Manufacturers have been facing incredible pressure for the last few years: rising costs due to inflation, disrupted supply chains, limited materials and shrinking margins, just to name a few of the...

Blogs Entry · By Emily Liu On Apr 7, 2022 10:38 AM

While cross selling is a strategy used across industries, it is especially effective and important in the banking sector. Because banks operate in a very competitive marketplace, getting the most...

Blogs Entry · By Emily Liu On Mar 29, 2022 9:15 AM

67% of customers say that their standard for good experiences is higher than ever, and yet more than half of customers in the same survey say that businesses fall short of their expectations. B2B...

Blogs Entry · By Sylvina Luu On Mar 30, 2022 4:37 PM

Note: This article was last updated on September 15, 2025, to ensure all information is up-to-date. Key Takeaways Rising complexity demands structure: With 76% of insurance employees spending more...

Blogs Entry · By Sylvina Luu On Mar 29, 2022 9:44 PM

Financial organizations are tasked with setting their services apart from a growing list of competitors. Today, people have a wide range of choices on where they choose to bank. They have the...

Blogs Entry · By Sylvina Luu On Mar 23, 2022 9:04 PM

In today’s digital world, many B2B customers never actually have a person-to-person experience with their suppliers. What would have been relayed to customers in-person in the past is now carried...

Blogs Entry · By Christoph Ebert On Feb 21, 2022 8:30 AM

While digital transformation is a frequently used buzzword, the use of digital technologies to keep an organization relevant in the modern economy is not a made-up trend. Digitization is real, it’s...