Explore the LiferayResource Hub

Blogs Entry · By Christoph Ebert On Jun 6, 2025 3:33 AM

Citizens today expect smoother, faster, and friendlier online experiences, just like when they shop online. They want to request a birth certificate from their smartphone, file their income tax...

Blogs Entry · By Lea Michel On Feb 14, 2024 12:12 AM

Škoda Auto, the Czech carmaker was founded in 1895, when it started making bicycles under the Laurin & Klement brand (named after its founders Václav Laurin and Václav Klement). Their first car was...

Blogs Entry · By Christoph Ebert On Oct 17, 2023 7:37 AM

Self-service client portals offer financial customers convenient 24/7 access to a wealth of information and essential services – all consolidated onto a single, user-friendly platform. This...

Blogs Entry · By Christoph Ebert On Jul 27, 2023 5:37 AM

In today’s competitive market, manufacturers have to overcome a number of obstacles before they can successfully offer efficient and seamless digital experiences to both their customers and...

Blogs Entry · By Christoph Ebert On Apr 6, 2023 12:54 AM

The modern customer expects many things from telecommunications companies — convenience, simplicity, intuitiveness, trustworthiness, and more. Two such expectations in particular, however, must be...

Blogs Entry · By Diana Rojas On Mar 20, 2023 1:43 AM

Digital transformation maturity has progressed significantly in the past decade. In the beginning, many organizations relied on traditional business models and legacy systems. Over time, however,...

Blogs Entry · By Sylvina Luu On Jun 28, 2022 10:14 PM

Advances in technology and digitalisation have increasingly blurred the lines between B2B and B2C businesses. Now manufacturers, professional service providers, and wholesalers are increasingly...

Blogs Entry · By Sylvina Luu On Jun 9, 2022 5:27 PM

What is Customer Journey Mapping? Customer journey mapping is the process of producing a visual tale of your brand’s customer experience. This activity aids companies in putting themselves in the...

Blogs Entry · By Sylvina Luu On Jun 2, 2022 9:28 PM

New technologies have had a huge impact on the financial services market in recent years. When the pandemic began in early 2020, financial service firms were forced to focus on digitalisation....

Blogs Entry · By Emily Liu On May 12, 2022 8:53 AM

Among many industries, financial services has been under immense pressure to modernize their services and offerings in order to retain younger and more tech-savvy clients, and commercial...

Blogs Entry · By Sylvina Luu On May 9, 2022 8:57 PM

A customer experience strategy is not just a plan to improve the customer experience in isolation, it’s also a roadmap for your company to grow into the future. In this article, let’s take a look...

Blogs Entry · By Mylena Monte On Jun 25, 2025 11:33 AM

Across both business to business (B2B) and business to consumer (B2C) online sites, social media, and marketplaces, all of us are glued to our various devices more than ever before. The COVID-19...

Blogs Entry · By Emily Liu On Mar 29, 2022 9:15 AM

67% of customers say that their standard for good experiences is higher than ever, and yet more than half of customers in the same survey say that businesses fall short of their expectations. B2B...

Blogs Entry · By Sylvina Luu On Mar 29, 2022 9:44 PM

Financial organizations are tasked with setting their services apart from a growing list of competitors. Today, people have a wide range of choices on where they choose to bank. They have the...

Blogs Entry · By Sylvina Luu On Mar 23, 2022 9:04 PM

In today’s digital world, many B2B customers never actually have a person-to-person experience with their suppliers. What would have been relayed to customers in-person in the past is now carried...

Blogs Entry · By Sylvina Luu On Mar 20, 2022 5:52 PM

Traditionally, Student Lifetime Value (SLV) is defined according to how much a student will contribute financially during their schooling. The longer a student stays at an institution, the higher...

Blogs Entry · By Christoph Ebert On Feb 21, 2022 8:30 AM

While digital transformation is a frequently used buzzword, the use of digital technologies to keep an organization relevant in the modern economy is not a made-up trend. Digitization is real, it’s...

Blogs Entry · By Emily Liu On Feb 3, 2022 8:09 AM

It no longer matters what industry you’re in, how many products your company sells, or how many locations you have. The secret to success in today’s highly competitive and fragmented market lies in...

Blogs Entry · By Mylena Monte On Jun 25, 2025 10:48 AM

Marketers are no strangers to change. You’ve operated in a world where consumer preferences are always shifting, where technology is always evolving, and the market is always moving. This has been...

Blogs Entry · By Matthew Draper On Jun 8, 2017 4:00 AM

Like the services and products they provide, a customer’s interactions with a business should be a pleasant and helpful experience. However, there are many complications and shortcomings within...