The city of Vienna's digitalization is run through Municipal Department 01 (MD 01), better known as Wien Digital (Vienna Digital). As a service-oriented IT department with around 1,000 employees, Wien Digital is part of the City of Vienna's "Innovation, City Planning, and Mobility" business group.
After having been established in July 2018 through the merger of three separate IT departments, Wien Digital made its information and communication technology available to the approximately 86,000 employees in all the municipal authority's departments and the Vienna Healthcare Network. In this context, MD 01 is responsible for the installation, maintenance, and operation of around 113,000 workplace end devices, 5,100 servers and around 69,000 telephones, and maintains 14,300 PCs, 3,900 notebooks and 5,500 printers in Vienna's schools. With one of Europe's largest computer networks, Wien Digital has created the technical foundations to enable its inhabitants to have quick, state-of-the art interactions and communication with the municipal authority. The availability of securely stored data, especially for diagnoses and therapy in the Vienna Healthcare Network's health institutions, is also among MD 01's core responsibilities.
However, MD 01 is not just responsible for administering and maintaining all the IT services, but also ensuring security standards are adhered to and developing new products and service offerings, such as replacing bureaucratic procedures with online services — the key idea here being a "virtual authority".