Case study

NSW Department of Education Delivers a Personalised Portal Experience

NSW Department of Education Delivers a Personalised Portal Experience

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Outline
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More than 1,200,000 New South Wales school students, and their parents and teachers, use state government portals to access everything from timetables and reports to teachers’ annual leave balances. These portals are now at the centre of a digital modernisation program led by the New South Wales Department of Education. Liferay DXP provides a common platform for three education portals, Staff, Student and Parent, and a single view of up-to date student, parent and school data. It is also easier to personalise content since audience segmentation capabilities make it possible to provide highly targeted information, without the department’s users needing coding skills. Students, parents and teachers can also personalise their school portal experience and and responsive design ensures that the interface is easy to use on different devices. To secure data, the department is using Liferay DXP’s identity management and access control features, including authentication and role-based permissions while single sign-on simplifies user access.

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Using a portal makes it much easier to manage administrative tasks like attendance and calendars and collaborate and share more effectively for better outcomes on aspects like student well-being.
Peter Coppola
Director of Digital Experience Platforms, NSW Department of Education

Key Features

Single Sign On, Responsive Design, Personalised Digital Experience, User-friendly

Retos

  • Unable to gain a comprehensive view across multiple systems

  • Increasingly high expectations for a modern and engaging digital experience

  • Need to reduce the paperwork administration workload

Resultados

Secured Data

Controlled access and single sign-on ensures strict data privacy

Common Platform

Relevant data can be easily shared across all three portals for a single view

Reduced Workload for IT

Multiple portals on a single platform reduces reliance on custom code and complex integrations

Personalisation Simplified

Content can easily be personalised to a granular level through audience targeting