Modern portals at the heart of Volkswagen customer satisfaction
Modern and useful portals at the heart of customer satisfaction
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Created in 1960, Volkswagen Group France is a subsidiary of Volkswagen AG, the biggest car manufacturer in the world.
In 2011, the Group decided to use one of the solutions available on the market, offering a richly functional scope, in order to overhaul the existing intranet and extranet portals while delivering new value-added services.
The two new portals, developed with Liferay, gained rapid acceptance. The user can access not only Group information but also the hundred or so internal and external applications, including around thirty created by Liferay.
The intranet portal consists of a global portal leading to five sites dedicated to each of the Group's brands. It is addressed to all employees in France but is also available to other French sister companies, which represents 4,000 users. The extranet portal is also centered on a global portal "Direction Pièces & Services" and five brand sites. It is aimed at the network of authorized dealerships and repairers, as well as the employees, which represents 30,000 users.
Case Study - EN
Case Study - FR
Caso de Sucesso - PT
Caso de Éxito - ES
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In the digital age, customer satisfaction requires a personalized relationship and the provision of intelligent services. With Liferay, our intranet and extranet portals offer a tool that matches the demands of our 20,000 users and are an excellent showcase for our brand image.
Hervé de Saint Martin
IT Project Manager
Key Features
Intranet Portal, B2B Extranet Portal
Challenges
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Limited ease of use and functionality
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Provide role-based access to content and documentation
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Create modern interface that preserves existing applications
Results
Intranet Portals and Extranet Portal
to accommodate for 700 distribution locations and 800 service sites, 4,000 users and 30,000 employees
Application Aggregation
Access to 100+ internal and external applications
Profile Management
Document sharing based on user’s level of permission
Comprehensive Internal Services
Access to booking, rental applications and more