parcIT GmbH is a subsidiary of the Atruvia AG group, one of the largest IT service providers in Germany, which is responsible for over 800 cooperative and Raiffeisen banks. A pioneer in banking management, the company has been setting standards for many years. parcIT offers a comprehensive portfolio when it comes to banking management, including methodology development, process validation, software, and consulting solutions.
parcIT's standardized software solutions have long been established on the market and are used by over 1,100 institutions and companies at home and abroad. These include numerous cooperative banks, savings banks, private banks, specialized credit institutions, insurance companies, corporate customers, computing centers, and associations. Users benefit from the tried-and-tested software family VR-Control/okular and from continuously developed concepts and tools that make everyday banking simpler, more secure, and compliant with regulations.
The company has been building up its foundations since 2015; what started with credit portfolio models and rating procedures for the cooperative market soon grew into responsibility for designing all the banking oversight processes in the German Cooperative Financial Group.
This is the backdrop that led parcIT to decide to launch the new customer portal. The plan was to substantially expand the portal's established functions already appreciated by customers, such as the download area and the option to send support requests, and to make them more intuitive. parcIT also wanted to reduce its staff's workload and personalize the portal user's experience.
The graphic below gives a better overview of the new customer portal's requirements: