Liferay Portal Enterprise Edition

Our award-winning product is offered in an Enterprise Edition (EE) that provides you with a subscription to an enterprise-tested and refined version of the product with long-term support.

Service Life

Customers purchasing Liferay software will benefit from a full enterprise-grade End of Service Life (EOSL) Policy. Based on their software purchase level, customers will receive either Basic or Extended Support.

  • Basic Support: includes access to Liferay Patch Updates and Liferay Consolidated Service Packs developed during the 4-year software support cycle starting from the First Ship Date for each Liferay version.
  • Extended Support: includes Basic Support and an additional 5 years of support beyond the Last Ship Date (LSD) of a specific Liferay version. Extended Support will be divided into two phases: Phase 1 (Full) Support and Phase 2 (Limited) Support.

Phase 1 (Full) Support:

In Phase 1, Liferay will provide Customers with support in accordance with the SLA of the Customer's support contract with Liferay

Phase 2 (Limited) Support:

In Phase 2, Liferay shall provide Customers with support in accordance with the SLA of the Customer's support contract with Liferay. However, support shall be limited to just service packs.

A particular Software product in the case of an End of Life announcement Liferay will provide Customers with at least three months' advance notice in the case that Liferay chooses to discontinue support for a given Software product before five years have elapsed after the Last Ship Date. In such a case, Liferay's sole obligation with respect to existing support contracts will be to provide a pro-rata credit toward future subscriptions.

 

EOSL Definitions

Software Product:

Any version of Liferay Portal, Liferay Social Office, or other Liferay software products offered for sale, including Standard and Enterprise Editions

End of Life (EOL):

Liferay chooses no longer to license or sell a specific Software Product.

End of Version (EOV):

Liferay chooses no longer to license or sell a specific version of a Software Product, but continues to license new versions of the Software Product.

First Ship Date (FSD):

The date on which Liferay first made available for license or sales a Software Product or a specific version of a Software Product.

Last Ship Date (LSD):

The date on which Liferay ceases to license or sell a Software Product or a specific version of a Software Product, as indicated in the EOV or EOL announcement issued by Liferay.

End of Service Life (EOSL) Date:

The date on which Liferay ceases to provide services for a Software Product under a support contract or on a time and materials basis. Liferay EOSL Dates will fall on the last day of the applicable month of the designated date.

 

In this scenario, Liferay Portal v1.x EE is sold until December 31, 2010. Maintenance releases have already been made for two years, so in order to meet the four year commitment, two years of the five year EOSL period are comprised of full Phase 1 Support, including maintenance updates. The remaining three years of the five year period are comprised of limited Phase 2 Support.

In the second scenario, Liferay Portal v1.x EE is sold until December 31, 2009. Maintenance releases have only been made for one year, so in order to meet the four year commitment, three more years of maintenance updates are made available. To fulfill the five year EOSL period, limited Phase 2 Support is offered for two more years.

Minimize Your Risk Exposure

No Risk Subscription

No matter what the end of service life scenario, your risk exposure is minimized because Liferay, Inc., makes newer versions of our software available for subscription. For example, subscriptions to Liferay Portal EE 5.2 are available for sale since June 2009 and the next EE version is slated for availability in Q1 of 2010.

No Risk with Open Source

Minimize your Risk Exposure No Risk Subscription No matter what the end of service life scenario, your risk exposure is minimized because Liferay, Inc., makes newer versions of our software available for subscription. For example, subscriptions to Liferay Portal EE 5.2 are available for sale since June 2009 and the next EE version is slated for availability in Q1 of 2010. No Risk with Open Source More significantly, because EE subscriptions include access to the source code of the software, customers will be protected even in the case of an acquisition (c.f. BEA's portal products post-acquisition by Oracle in 2008), product discontinuation (c.f. Novell's extend Portal, discontinued in 2006), or company dissolution.