E-Book
3 Ways to Reduce Customer Support Costs with Better Onboarding
In a survey conducted of over 1,500 B2B companies, the median spent on customer support was 11% of total revenue, growing year over year and now even surpassing the amount spent on marketing. This figure will only continue to grow as customer expectations grow.
So how can businesses ensure they serve customers well while also keeping their costs down?
The first step is to improve the onboarding process.
In this guide, we’ll walk through the following tactics to implement in order to make the onboarding process smoother for customers and more efficient internally:
So how can businesses ensure they serve customers well while also keeping their costs down?
The first step is to improve the onboarding process.
In this guide, we’ll walk through the following tactics to implement in order to make the onboarding process smoother for customers and more efficient internally:
- Self-Service Account Management
- Knowledge Sharing
- Automation and Workflows
- Personalization
- Upselling and Cross-Selling
Télécharger l'e-book
Resource Types
E-Book
Solutions
Portails clients
More Resources
Info Produits
Principaux défis pour l'industrie manufacturière - et comment Liferay les relève
Télécharger l'info produit

Info Produits
Principaux défis pour l'industrie manufacturière - et comment Liferay les relève
Télécharger l'info produit
Liferay France
29 rue Taitbout
75009 Paris
France
+33 (0)1 84 21 11 80
29 rue Taitbout
75009 Paris
France
+33 (0)1 84 21 11 80
Conçu sur la Plateforme d'Expérience Digitale Liferay
© 2025 Liferay Inc. Tous Droits Réservés