Liferay Service Life Policy

Liferay is dedicated to providing our customers with reliable, long-lasting software platforms for their enterprise-grade solutions. Our comprehensive Service Life Policy ensures that customers clearly understand the support lifecycle for Liferay products.

By adhering to this Policy, Liferay demonstrates its commitment to being a dependable partner, providing ongoing support and assistance throughout the product's lifecycle. This allows customers to confidently plan their IT investments and minimize disruptions to their operations.

Definitions

First Ship Date:

The initial release date of a specific product version.

Final Release Date:

means the Release Liferay specifically and explicitly labels as the last Release of a specific product version.

General Availability Date:

refers to the official launch date when a new Quarterly Release of Liferay DXP becomes commercially available to Subscription customers. For Liferay DXP versions 7.0 through 7.4, the General Availability Date is the first ship date of the version, respectively.

Long-Term Support (LTS) Version:

is a specific quarterly release of Liferay DXP software that receives extended support compared to other quarterly releases. The Q1 quarterly release of each calendar year is designated as the LTS version.

Liferay Software Support Phases

Liferay DXP Quarterly Releases

Customers with an active Subscription benefit from a full enterprise-grade service life policy for their copies of Liferay Digital Experience Platform (DXP) software as described below.

Currently, Liferay DXP Quarterly Releases are subject to a release model in which Liferay delivers features and functionality to the global Liferay ecosystem through continuous and progressive releases made available quarterly throughout the calendar year. Each such release is a “Quarterly Release.”

Each calendar year, the Q1 Quarterly Release will be designated as the Long-Term Support (LTS) version, which has a three- (3) year Premium Support Phase followed by a two- (2) year Limited Support Phase. Other Quarterly Releases have a one- (1) year Premium Support Phase (for clarity, no Limited Support Phase). The Premium Support Phase begins on the General Availability Date.

For our Liferay PaaS Service Stack, you can find the End of Life (EOL) Policy here.

Liferay DXP versions 7.0 through 7.4 and Previous Commerce versions

Liferay offers a consistent End-of-Life (EOL) policy for its DXP 7.x and Commerce versions. Both product lines benefit from a four (4) year Premium Support Phase followed by a three (3) year Limited Support Phase. Liferay Commerce is now part of the DXP suite.

For DXP versions 7.0-7.3, the Premium Support Phase starts on the First Ship Date of the version.

For DXP version 7.4, the Premium Support Phase begins on the First Ship Date and continues until four (4) years following the general availability date of the Final Release. The general availability date for the Final Release of DXP 7.4 is September 1st, 2023.

For clarity, in all cases, the Limited Support Phase begins immediately upon the conclusion of the Premium Support Phase.

Premium Support Phase

During the Premium Support Phase, Liferay will provide Support to customers with an applicable active Subscription, as follows:

Access to Liferay Help Center, including:

Access to all existing prior Releases

Access to Knowledge Base articles

Access to Documentation

Access to Liferay’s incident management system

Provide security advisories and security patches per Liferay’s Security Policy

Liferay will conduct proactive scans for security vulnerabilities in the latest releases up to the End of Premium Support.

Respond to customer-submitted incident tickets for in-scope product issues, following the applicable Support Services Level (with up to 24x7, 365-day coverage) and subject to Liferay’s Support Coverage policies

Limited Support Phase

During the Limited Support Phase, Liferay will provide Support to customers with an applicable and active Subscription for versions marked as Long-Term Support (LTS), as follows:

Access to Liferay Help Center, including:

Access to all existing prior Releases

Access to Knowledge Base articles

Access to Documentation

Access to Liferay’s incident management system

Support for critical security vulnerabilities and essential updates to maintain the integrity of your Liferay DXP deployment following Liferay’s Security Policy

Liferay will only provide existing hotfixes on the customers’ version or recommend updates/upgrades to address product issues.

We recommend that customers in active development purchase Extended Premium Support.

Service Life for Liferay DXP versions

Service Life for Liferay Commerce

Liferay Commerce is now part of the DXP suite. For past releases, these are the dates:

Service Life for Liferay Enterprise Search

² Elastic, Elasticsearch, Kibana, and X-Pack are trademarks of Elasticsearch BV, registered in the U.S. and other countries. You can review Elastic’s EOL dates here.