Eni created personalized and secure customer spaces to improve experience
Towards a Digital Customer Relationship
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The second leading natural gas supplier in France, also present on the electricity market since 2017, Eni has 1 million customers on the energy market (gas and electricity) thanks to innovative offers and services that allow its customers to manage their energy bills better. In 2014, Eni decided to overhaul its personal spaces in order to provide a better service to its customers. Today, private individuals and businesses benefit from personalized and secure customer spaces for managing and controlling their energy consumption. Data visualization, documentation, billing, automatic meter reading and other services are now easily accessible online.
Case Study - FR
Case Study - EN
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Our new customer spaces meet the energy sector's digitalization challenges and offer our customers the means to monitor their contracts in a simple manner.
Emilie Reigneau
Digital Transformation Program Manager
Key Features
Profile management, Account administration, Content management (news and documents), Consumption monitoring and Billing.
Herausforderungen
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Offer a better customer experience through self-service (downloading of bills, visualization of energy consumption, etc.)
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Offer more efficient customer spaces in order to reduce the number of calls to customer services
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Facilitate the maintainability of these spaces as well as their integration with the existing business applications (CRM, billing, etc.)
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Secure customer data
Ergebnisse
Reduction of Calls to Customer Services
Each customer is autonomous in the management of its contracts
A Single Interface
that simplifies content management for business teams
Flexibility, Customization
Features tailored to private individuals and businesses
Growing Number of Users
660,000 personal accounts and 50,000 professional accounts