Gain insight into the current state of digital transformation progress at financial institutions today. This report, which details findings in a survey of financial institution executives, sheds light on the barriers to digital transformation, the role of technology and the importance of breaking down silos between teams for improved customer experiences. Some results include:
- A lack of back-end integration was named as the No. 1 barrier to achieving an omnichannel customer experience.
- 92% of respondents plan to implement technology to address the full customer lifecycle.
- 49% of those surveyed are halfway through their digital transformations.