Whitepaper
3 Customer Experience Strategies You’re Missing
What comes to mind when we say “customer experience”?
Most will think of the players that are directly in the spotlight: your website, your customer service representatives, or your call center.
But these elements won’t be effective unless you have a good foundation: efficient internal operations.
A hidden, but equally important, side of customer experience, businesses need to improve their internal operations in order to deliver the exceptional experiences their customers are looking for.
Start improving operational efficiency by leverage these 3 tactics:
Most will think of the players that are directly in the spotlight: your website, your customer service representatives, or your call center.
But these elements won’t be effective unless you have a good foundation: efficient internal operations.
A hidden, but equally important, side of customer experience, businesses need to improve their internal operations in order to deliver the exceptional experiences their customers are looking for.
Start improving operational efficiency by leverage these 3 tactics:
- Increasing internal team productivity
- Integrating systems together for a unified tech stack
- Collecting and managing data
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Seu portal do cliente é eficiente? Confira esse checklist e descubra!
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Whitepaper
O autoatendimento como estrategia chave para os novos governos digitais
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Whitepaper
O autoatendimento como estrategia chave para os novos governos digitais
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Informativo de Produto
Principais recursos do Liferay DXP: A solução que você precisa para criar experiências digitais do seu jeito
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Informativo de Produto
Principais recursos do Liferay DXP: A solução que você precisa para criar experiências digitais do seu jeito
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Recife, PE, 50.030-030
Tel: +55 81 2121-6000
Recife, PE, 50.030-030
Tel: +55 81 2121-6000
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