Decrease support costs and improve user satisfaction with self-service that empowers users to independently find what they need.
Liferay Digital Experience platform
Support and Empower Your Users with Self-Service
Reduce Support Calls with Intuitive Self-Service
It shouldn’t require a call or email for users to access their account information or important documents. Give users access to the documents they need and allow them to update their own personal information using an intuitive, secure self-service portal.
Empower Your Users to Independently Resolve Their Concerns
With a comprehensive knowledge base, your users can get answers to their questions on-demand without having to contact support. They can also access user forums to get answers from other visitors with similar questions.
Streamline Processes to Help Users Get What They Need Fast
Allow your users to submit a support ticket, pay their bills, or check the status of an issue online by unifying all your internal service and payment systems in one portal.
Featured Support Capabilities
Ensure your users find what they’re looking for with customized results.
Ensure your users can access documents securely or update their personal information on any device.
Allow users to enter support tickets, pay bills, or check issue status online.
Knowledge Base and Community Forums
Empower users to get answers to their questions without having to contact support.
Develop proactive support utilizing detailed analytics to address potential concerns before they arise.
Provide relevant recommendations to your users based on their behavior.
Liferay can help you empower your users with self-service.