Customer support or service is just an expense the business has to take on, right? But what if you could turn your department from a cost-center to a profit-supporting operation? By reducing costs and generating new revenue streams with self-service, customer experience leaders can leverage customer service to be a primary contributor to profitability. In this e-book, learn how to use self-service to:
- Reduce cost of support
- Increase volume and speed of support
- Generate more sales
- Boost customer rep satisfaction
- Raise customer retention rate
