Many companies struggle with customer service. Sometimes it’s because they don’t have the right tools or their tools are disconnected, and sometimes it’s because the online experience is hard to update and maintain.

These challenges can leave customers feeling confused and inefficient. And customer inefficiency leads to inefficient support experiences for your sales and service teams as they field extra calls and emails.

Using the right software for your customer service portal will help lower costs and create better customer experiences.

This ebook demonstrates how, on a daily basis, you can make your customers and service teams more efficient by:

1. Streamlining customer onboarding
2. Providing self-service to simplify everyday transactions
3. Providing a unified experience
4. Making answers easy to find
5. Equipping your teams with intuitive tools that help keep your portal current

When combined, these five customer portal building blocks make it easy for your customers to do business with you and allow your service teams to better support your customers.