Digital Experience Solutions for Energy & Utilities Customers

In order to overcome the industry’s low customer satisfaction rates, businesses must improve their customer experience with intuitive and cost-effective digital solutions.

Digital Solutions to Streamline Customer Experiences

Self-Service Customer Portal

Increase customer loyalty and reduce cost-to-serve with a self-service portal that empowers customers to manage their own accounts, pay online, and solve problems without needing to contact a representative. 

Digital Workplace

Equip teams to better serve and engage with customers with a consolidated location to collaborate, access critical information, and simplify day-to-day tasks.

Integration Platform

Connect all your data sources, machines, IoT, and backend systems to provide a unified view of accurate, real-time data on one platform.

"This solution delivers an engaging user experience and homogenizes our complex back-end systems."

Deborah Banks

Director at Spire

Features Specifically Designed for the Energy and Utilities Industry

By leveraging Liferay, energy and utilities organizations can create customer-serving solutions that maintain compliance with complex and changing regulations.

Empower Customers to Serve Themselves

Customers can carry out their transactions at their convenience any time from anywhere. This not only reduces cost- and time-to-serve, but also increases customer loyalty and retention.

Provide a Consolidated Communication Hub

Facilitate communication with your customers on a single location that allows customers to access transactional information, receive general news and tips, and report incidents or issues on any device.

Integrate New and Old Systems

Use Liferay, a platform recognized for its interoperability and flexibility, to unite existing core systems and technology to work alongside emerging technologies and future innovation.

Delivering an Omnichannel Experience

With Liferay, businesses can build and connect multiple solutions all on a single platform for better, more seamless experiences that increase operational efficiency. 

Store and Leverage Analytics

Make data easy and accessible for all users to understand customer behavior, monitor device performance, and pinpoint bottlenecks.

Automate Back-End Processes

Control which users can view, edit, and publish pages and content with role-based permissions

Liferay supports more than 30 customers in the energy and utilities sector

Related Content

Case Study

Serving Over 1.7 Million Customers with Self-Service

See how this energy company was able to provide their customers with the support they needed through a self-service customer portal.

Case Study

Increasing Online Payments by 50%

By leveraging a single platform to build streamlined customer portals and websites, 50% more users are playing online.

Case Study

Building a Personalized Customer Space

With over a million customers, Eni overhauled their customer portal to provide better customer experiences through self-service.

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