Liferay – Why Modern Websites Are Outgrowing Traditional CMS Platforms

For many organizations, the website management system is doing exactly what it was designed to do: publish content, store pages, and support basic workflows.

And yet, according to new research from Digital Experience Platform provider Liferay, only 55% of organizations report being satisfied or very satisfied with their current solution.

The difference between functionality and satisfaction signals that something deeper has changed in the market; that the role of the website itself is changing.

Recent research shows that businesses increasingly expect their websites to support advanced customer experiences such as personalization, integration with data systems, usage insights, and contributing directly to business outcomes.

Most platforms in use today, however, were built for a different version of the web, one centered on publishing content rather than delivering integrated customer experiences.

This white paper examines how organizations are navigating that shift and the challenges that come with aligning existing systems to evolving expectations.