Liferay provides support from six Support Centers located across the globe. A customer's designated Support Region is determined by the customer's country of purchase. Each Support Center maintains the following Standard Business Hours, except during
observed holidays, for its respective Support Region:
Support Center Hours
| Support Region | Support Center | Time Zone | Standard Business Days | Standard Business Hours |
|---|---|---|---|---|
| United States & Canada | United States | UTC -8 (PST) or UTC -7 (PDT), as applicable | Monday to Friday | 8am until 5pm |
| EMEA | Hungary | UTC +1 (CET) or UTC +2 (CEST), as applicable | Monday to Friday | 9am until 6pm |
| Spain & Portugal | Spain | UTC +1 (CET) or UTC +2 (CEST), as applicable | Monday to Friday | 9am until 6pm |
| South Asia* | India | UTC +5:30 (India Standard Time) | Monday to Friday | 9am until 6pm |
| Latin America | Brazil | UTC -3 (Brasilia Standard Time) | Monday to Friday | 9am until 6pm |
| APAC | China | UTC +8 (China Standard Time) | Monday to Friday | 9am until 6pm |
| Japan | Japan | UTC +9 | Monday to Friday | 9am until 6pm |
| Australia & New Zealand | Japan | UTC +8 (Australia - Western Australia) | Monday to Friday | 8am until 5pm |
| United States & Canada | |
|---|---|
| Support Center | United States |
| Time Zone | UTC -8 (PST) or UTC -7 (PDT), as applicable |
| Standard Business Days | Monday to Friday |
| Standard Business Hours | 8am until 5pm |
| EMEA | |
| Support Center | Hungary |
| Time Zone | UTC +1 (CET) or UTC +2 (CEST), as applicable |
| Standard Business Days | Monday to Friday |
| Standard Business Hours | 9am until 6pm |
| Spain & Portugal | |
| Support Center | Spain |
| Time Zone | UTC +1 (CET) or UTC +2 (CEST), as applicable |
| Standard Business Days | Monday to Friday |
| Standard Business Hours | 9am until 6pm |
| South Asia* | |
| Support Center | India |
| Time Zone | UTC +5:30 (India Standard Time) |
| Standard Business Days | Monday to Friday |
| Standard Business Hours | 9am until 6pm |
| Latin America | |
| Support Center | Brazil |
| Time Zone | UTC -3 (Brasilia Standard Time) |
| Standard Business Days | Monday to Friday |
| Standard Business Hours | 9am until 6pm |
| APAC | |
| Support Center | China |
| Time Zone | UTC +8 (China Standard Time) |
| Standard Business Days | Monday to Friday |
| Standard Business Hours | 9am until 6pm |
| Japan | |
| Support Center | Japan |
| Time Zone | UTC +9 |
| Standard Business Days | Monday to Friday |
| Standard Business Hours | 9am until 6pm |
| Australia & New Zealand | |
| Support Center | Japan |
| Time Zone | UTC +8 (Australia - Western Australia) |
| Standard Business Days | Monday to Friday |
| Standard Business Hours | 8am until 5pm |
All support center phone numbers can be found in the
Help Center.
*Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka
*Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka