Secure and intelligent online services to increase operational efficiency for the Group's customers

Operational efficiency is critical for our civil and defense customers. With around 30 value-added online services, Customer OnLine facilitates their day-to-day operations. Case tracking, purchasing, 24/7 contact... everything is done to address the different needs of 3,300 active users, across 124 countries.
Didier Danthez
Portal Applications & ITSM Manager

Thales is a global technology leader for the Aerospace, Space, Transport, Defense and Security markets. The expertise of its 61,000 employees, outstanding technology and operational presence in 56 countries makes Thales a key player in the security of citizens, infrastructure and states.

With Liferay, Thales has developed a successful customer portal that replaced all of the locally developed solutions. New functionalities, interactivity, improved user experience... every aspect was scrutinized in order to devise a new and innovative tool that was capable of supporting new income-generating services.

Users can now personalize their space and access information and services that are relevant to their business activity. For example, they can look up maintenance documentation or catalogues, confirm new orders, send requests relating to their products or services and track the progress in real-time. Users can also share documents and discuss on common issues through collaborative working spaces and forums.

The provided portfolio of services, some of which are available by subscription or billed on a per-usage basis, has become a very effective working tool for the Group's customers.

Case Study - EN Case Study - FR
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