The City of Burbank conducted a thorough investigation on potential new platforms with budgetary considerations in mind, ultimately choosing Liferay DXP because of their ability to "serve all of our primary portal needs for our citizen digital experiences," says Gray. The City worked with SSAI
, a member of the Liferay Partner Network, and boutique digital agency UX Design Collective
(UXDC) for the planning, implementation, and validation phases.
With SSAI and UXDC to help bring the new vision to life, the City of Burbank’s IT team was able to use the switch to Liferay as an opportunity to rethink their overall content and design strategies, ultimately applying a user-first approach that eliminated unnecessary information and prioritized easy searching.
SSAI, UXDC, Liferay, and the city’s IT team were also able to identify when out-of-the-box capabilities could be configured to meet the city’s needs, and where additional customizations were required.