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E-Books

3 Ways to Improve Your NPS with B2B Ecommerce

The world of B2B customer retention isn’t pretty:

  • 62% of buyers who make weekly B2B purchases have switched sellers in 2019
  • More generally, 44% of B2B buyers had switched sellers in 2019
  • 36% of buyers had planned to switch in the coming year

But, there is a way to keep your organization on the right side of the statistics.
Measurably increase your NPS by utilizing ecommerce in 3 key ways.

Download this guide to find out how.

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3 Ways Ecommerce Improves B2B Customer Lifetime Value