Secure, Flexible and Efficient Solutions for Manufacturers
Empower your customers, support your suppliers and make your employees more productive. Tailor streamlined experiences to your manufacturing-specific needs on our flexible platform.
Drive Revenue and Increase Customer Loyalty With Digital Experience Solutions for Manufacturers
Simplify Business Tasks with Self-Service
Reduce your cost-to-serve by empowering customers, suppliers, and distributors.
Customer Self-Service
Manage their own accounts, track orders, and process returns
Fast Information Access
Find answers quickly through powerful search capabilities, knowledge bases and help centers.
Autonomous Problem Solving
Execute maintenance tasks and resolve routine issues autonomously
Delight Your Audience with Smart Personalization
Create user segments to personalize site experiences that help your customers with:
Servicing Your Equipment
Plan maintenance based on equipment portfolios, service records, and detailed product information, consolidated in a customized dashboard
Preventive Maintenance
Display equipment usage and receive proactive service recommendations to prevent costly breakdowns and repairs
Personalization
Access personalized content, actions, information
Curated Onboarding
Go through onboarding workflows aligned to their preferences
Enhanced Productivity
Increase productivity with tailored notifications and recommendations
Automate Your Business Processes
Enhance customer satisfaction, improve sales efficiency, and keep employees self-sufficient with best-in-class automation functionalities.
Speed up and Simplify
Leverage workflows using existing customer data to automate processes like warranty claims and onboarding, increasing productivity, and accuracy
Easy Purchasing
Simplify procurement through automated multi-approval workflows
Low Code
Create applications, construct new pages, and automate onboarding processes with ease by utilizing low-code tools
Fast Time-to-Market
Accelerate time-to-market and reduces costs with advanced support for complex business models like Equipment-as-a-Service
Robust Integration for Unified Experiences
Extend the value of your legacy tech and simplify the user experience by connecting all systems and applications through our powerful integration framework:
Experience Orchestration
Establish a unified experience layer and simplify complex processes by providing a centralized hub for accessing existing tools and technologies
Connect Disparate Systems
Save time and resources and provide buyers with seamless ordering experiences by integrating disparate and disconnected systems, removing tech and data silos, and connecting existing technologies and tools like EDIs, ERPs, and PIMs
Simplified Authentication
Implement robust Single-Sign-On (SSO) with versatile authentication methods, supporting SAML, LDAP, OpenID, OAuth, and more
Powerful API Support
Expedite data access, bolster development, and overcome potential obstacles by leveraging potent APIs based on the OpenAPI Specification
Share, Collaborate, and Communicate on One Platform
Keep everyone in your organization productive, self-sufficient, and connected.
Unified Workspace
Create a single shared workspace by unifying communication and collaboration channels
Productivity Hub
Increase productivity by organizing and sharing training materials, support resources, and best practice information in one place
Tailored Search
Help customers, suppliers, and employees find relevant information quickly with more relevant and tailored search results
Collaboration Boost
Foster collaboration through employee online forums, blogs, and online chat, elevating engagement and satisfaction levels