Drive Profitability and Delight Your Customers

Deliver personalized experiences and self-service on an integrated customer portal. Automate business processes, simplify B2B ordering and maximize your customers' equipment uptime.

Customer Self-Service Portal

MacDon simplified the buying process and doubled the number of site visitors.

Site Visitors
Increase in Online Transactions
Self-Service & Personalization

Engage Customers with Self-Service and Personalization

Allow your customers to take control of their interactions, address support needs, and solve problems independently by providing self-service functions.

Customer Empowerment

Relieve your support team: Let customers manage their own accounts, orders, and returns and allow for independent maintenance scheduling

Easy Access

Make it easy to find contracts, technical docs, training, spare parts, warranty coverage, etc. through customized search and personalized results

Knowledge Sharing

Provide quick access to relevant information to educate customers with a secure help center, tutorials, learning materials, and a knowledge base to self-resolve common issues.

AI Assistance

Offer real-time assistance in finding answers by integrating AI-enhanced chatbots and connecting customers to a live rep if needed

Powerful Segmentation

Tailor your portal's interface and content through segmentation based on individual customer preferences, purchased products or services

Simplifying complex purchasing processes

Mueller Inc.'s new customer self-service portal drove a 73% increase in quotes.

Registered Users
Quote Increase
Page View Increase
Automation & Integration

Automate and Integrate Your Business

Automate business processes to streamline operations along the customer lifecycle. Integrate your legacy tech and orchestrate a unified experience for your customers.

Productivit & Accuracy

Increase productivity and accuracy by using workflows that speed up and simplify business operations like warranty claims

Low Code

Quickly build and implement applications and new pages, automate onboarding, and support Equipment-as-a-Service subscriptions by leveraging powerful low-code tools

Flexible Integration

Integrate disconnected systems, remove data silos, and extend the value of legacy tech by leveraging the flexibility of OpenAPI, productized connectors, and web messaging services

Unify You Tech Stack

Offer a unified experience hub to connect existing technologies and tools like your OMS, ERP, PIM, and BMP with a reliable Single-Sign-On (SSO) and flexible authentication options, supporting SAML, LDAP, OpenId, OAuth, and more

You’ll be in Great Company – More Than 1200 Companies Worldwide use Liferay

Commerce & Maintenance

Simplified B2B Purchasing and Maximized Equipment Uptime

Streamline your customers’ procurement processes, increase your aftersales business, and keep your clients operational.

Guaranteed Compatibility

Enable your customers to filter parts catalogs according to compatibility and identify parts through clickable exploding diagrams

Flexible Purchasing

Simplify bulk ordering by letting buyers upload CSV files, import ​​​​​​SKUs from previous orders, or requisition from wish lists

Approval Workflows

Set up efficient workflows that support multi-approval ordering

Smart Maintenance

Optimize maintenance by consolidating equipment portfolios to show past purchases, service records, and even IoT telemetry in one place

Maximize Uptime

Minimize your customers' equipment downtime by enabling them to subscribe to recurring orders of parts and consumables and autonomously resolve routine issues

Efficient Aftersales

Drive your aftersales business by enabling customers set up recurring maintenance reminders, service visits, or parts orders and offer scheduled purchases of consumables

Related Content


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7 Key Ways to Use Liferay to Drive Aftersales Growth

Launch Effective Customer Portal Experiences with Liferay

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