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Document · By Emily Liu On Jul 20, 2021 1:38 PM

5 Customer Engagement KPIs That Improve Profitability 1 When it comes time to showcase how customer experience leaders have impacted the business with their customer experience strategies,...

Document · By Sylvina Luu On Jul 14, 2021 5:08 PM

How a B2B Ecommerce Portal Can Benefit Your Business Not so long ago, a misconception used to circulate in the business world that online commerce was all about business to consumer (B2C)...

Document · By Junko Teramoto On Jul 8, 2021 2:56 PM

Create Distribution Efficiency with a 360-degree View of Your Customer 1 Introduction Receiving customized recommendations and contents on-demand is the new norm, and that trend is...

Document · By Karim El ghaidi On Jun 23, 2021 7:13 AM

Liferay DXP for Financial Services The Future of Banking 1 Introduction Customer intelligence is a key indicator of the profitability of a financial organization. It’s not enough to offer...

Document · By Karim El ghaidi On Jun 4, 2021 7:40 AM

Place Self Service at the Core of Loan Origination Processes 1 Introduction This whitepaper will address customer portals and the general concept of digital self-service, focusing on the...

Document · By Karim El ghaidi On Jun 4, 2021 7:24 AM

Customer Experience A Critical Differentiator for Financial Organizations 1 Introduction This article will consider how customer behavior in the financial services industry is changing as...

Document · By Anabel von Keitz On May 28, 2021 8:16 AM

6 Must-Have Features for an Insurance Customer Self-Service Portal 1 Introduction According to a report from Microsoft, 90% of global customers expect brands or organizations to have an...

Document · By Trachelle Tanner On May 26, 2021 10:06 AM

Customer Lifetime Value: Repeat Business is Your Path to Profitability 1 Abstract Many industrial B2B companies don’t understand their customer lifetime value (CLV) or why it’s important....

Document · By Karim El ghaidi On May 11, 2021 12:39 PM

3 Ways Financial Organizations Can Enhance Their Digital Customer Service Strategy 1 Introduction As we move into a post-pandemic world, investing in customer satisfaction will become a...

Document · By Emily Liu On May 6, 2021 6:37 AM

3 Customer Experience Strategies You’re Missing 1 The battlefield to win your customer’s business is fraught with opposition that only seems to grow more powerful by the day. Customer...

Document · By Karim El ghaidi On Apr 16, 2021 10:25 AM

4 Ways for Financial Organizations to Meet Customer Needs While Lowering Cost-to-Serve 1 Introduction In response to pandemic restrictions imposed by governments and businesses worldwide,...

Document · By Junko Teramoto On Apr 15, 2021 11:44 AM

4 Ways Self-Service Helps Insurers Cut Cost and Time 1 What are the Benefits of Self-Service? Today’s Standing out among a competitive industry like insurance is a challenge. The solution...

Document · By Emily Liu On Apr 5, 2021 12:04 PM

3 B2B KPIs That Will Make or Break Your Growth 1 While B2B organizations have long been feeling the pressure to go through digital transformation, nothing could have prepared them for the...

Document · By Emily Liu On Feb 11, 2021 3:01 PM

Liferay DXP: A Robust, Flexible Platform for Federal Systems Integrators (FSIs) 1 FSIs and the Need for DXPs Federal systems integrators (FSIs) play a critical role in helping federal...

Document · By Emily Liu On Dec 11, 2020 7:25 AM

How Modern Intranets Pave the Way for Remote Federal Worker Productivity 1 The COVID-19 pandemic is dramatically transforming the way government agencies are getting their work done....

Document · By Emily Liu On Sep 11, 2020 9:49 AM

6 Tactics to Modernize Your Intranet 1 What Defines a Modern Intranet? Although the intranet is one of the most common solutions in an organization’s technology stack, it has become the...

Document · By Emily Liu On Sep 9, 2020 8:16 AM

Discovering IT’s Secret Weapon: DXPs 1 Finding the Tools to Power IT Teams Just as Bond would be less effective and resourceful without Q, organizations depend heavily on their IT teams...

Document · By Sailendra Routray On Sep 4, 2020 8:18 AM

Transforming the Pharma and Life Sciences Industry Using Liferay 1 Pharma and Life Sciences Opportunities Through Digital Technologies Even though the Pharma and Life Science industry is...

Document · By Imre Szabó On Jul 1, 2020 8:51 AM

Omnichannel: More Than a Buzzword for Banks Table of Contents Omnichannel Banking Has Arrived � � � � � � � � � � � � � � � � � � � 1 The Need to Increase Revenue � � � � � � � � � � � � � �...

Document · By Emily Liu On Jun 19, 2020 8:46 AM

5 Agent Engagement Strategies to Raise Carrier Profit Margins Improving Agent-Carrier Relationships 1 Introduction In a world of changing risk and uncertainty, insurers still have access to ...

Document · By Emily Liu On Jun 17, 2020 12:17 PM

3 Crucial Elements Carriers Need for Their Agent Portals 1 Introduction Insurance carriers must recognize the strategic role their agents and brokers can play in acquiring new...

Document · By Emily Liu On May 22, 2020 10:13 AM

Why Self-Service is Essential for Customer Web Portals Guide and Strategies for Customer Self-Service 1 Introduction Customers are becoming more self-sufficient and empowered than ever with ...

Document · By Emily Liu On May 18, 2020 9:12 AM

How to Get Buy-In for a Customer Self-Service Web Portal Making Your Case to IT Decision Makers 1 Introduction While customer experience leaders are seeing the benefit and the need to...

Document · By Emily Liu On May 12, 2020 10:24 AM

6 Best Practices for IT Leaders to Enable Effective Self-Service 1 Introduction Gartner predicts that by 2022: 85% of all customer service interactions will start with self-service. ...

Document · By Emily Liu On May 12, 2020 10:15 AM

3 Ways to Enhance Your Digital Customer Service Strategy Guide and Best Practices 1 Introduction With the majority of businesses having to close down their in-person operations during the...

Document · By Emily Liu On Apr 14, 2020 3:31 PM

Brought to you by Liferay F r o m t h e e d i t o r s o f D i g i t a l C o m m e r c e 3 6 0 B 2 B FLASH REPORT: HOW B2B BUYERS AND SELLERS ARE MANAGING THE CORONAVIRUS CRISIS Data,...

Document · By Emily Liu On Mar 6, 2020 7:38 AM

Why Using a B2C Platform for Your B2B E-Commerce is a Bad Idea 1 What do Companies Need in Order to Compete in B2B Commerce Today? Many companies started their first foray into B2B digital...

Document · By Jamie Woolley On Dec 2, 2019 3:52 AM

How to Accelerate Customer Experience Transformation in Insurance IDC InfoBrief sponsored by Liferay | May 2021 | Ignacio Cobisa, Senior Research Analyst Executive Summary • IDC estimates...

Document · By Sarah Stone On Nov 7, 2019 2:43 PM

How Businesses Can Win in an API Economy Table of Contents Introduction � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 1 Welcome to the API Economy � � � � � � � � � � � �...

Document · By Christine Reyes On Sep 19, 2019 2:57 PM

B2B E-Commerce RFP Kit/B2B E-Commerce RFP Template by Liferay.xlsx Instructions B2B E-Commerce: Request for Proposal Instructions Fill in the Vendor Response column with a...

Document · By Emily Liu On Sep 5, 2019 2:45 PM

How Manufacturers can Enhance Customer Experience Through Data and Insights Table of Contents Struggling to Deliver Better Customer Experience � � 1 Data, Data, Data � � � � � � � � � � �...

Document · By Emily Liu On Aug 8, 2019 2:46 PM

The Four Stages of Intranet Maturity Evolving Your Intranet for the Future of Work 1 Fears of unemployment due to technological takeovers have existed since the Industrial Revolution and...

Document · By Christine Reyes On Jul 26, 2019 9:05 AM

How to Use Your E-Commerce Site to Empower Your Sales Team 1 The Demand for Self Service Commerce The increasing popularity of self service commerce with B2B buyers is undeniable. ...

Document · By Emily Liu On Jun 27, 2019 1:27 PM

Transforming the Manufacturing Industry with Liferay Digital Experience Platform 1 Digital Disruption in the Manufacturing Industry Digital transformation for manufacturers not only...

Document · By Emily Liu On Jun 19, 2019 7:39 AM

6 Crucial Technologies for Successful Personalization at Scale 1 It’s already challenging enough for businesses to be able to stand out and differentiate themselves amidst cut-throat...

Document · By María Sánchez On Jun 14, 2019 2:57 AM

How to Become an Insurance Innovator with Liferay DXP 1 The Insurance Market’s Digital Future In 2018, a PWC industry report1 indicated that 44% of those surveyed did not believe existing...

Document · By Sarah Stone On May 6, 2019 9:16 AM

Welcoming the Omnichannel Insurer’s Arrival: A Look at the Insurance Industry’s Next Digital Move 1 Omnichannel is no longer just a tech industry buzzword. Insurers are increasingly ...

Document · By Sarah Stone On May 3, 2019 9:24 AM

How to Unify Your Global Workforce with an Effective Intranet Table of Contents Addressing Three Challenges of a Global Workforce � � � �1 Loss in Productivity Due to Siloed Information � � �...

Document · By Sarah McGuirk On Apr 29, 2019 1:41 AM

Manufacturing’s Digital Awakening How Digital Platforms Can Help to Enable Next-Gen Experiences An interview with rAghurAm Joshi 1 Liferay asks five questions to manufacturing expert ...

Document · By Emily Liu On Apr 22, 2019 11:11 AM

Creating a Culture of Collaboration with Liferay DXP Overcoming Three Major Enterprise Roadblocks 1 Introduction Your developers are based in China, your designers work remotely and your ...