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Blogs Entry · By Anabel von Keitz On Aug 8, 2022 1:51 AM

A company’s customer service is perhaps the most telling part of its reputation. If the customer experience (CX) is user-centric, streamlined, and constantly updated to meet new expectations, it’s...

Blogs Entry · By Emily Liu On Jul 19, 2022 10:59 AM

At Liferay, we understand how resource-intensive it can be to create tailored digital solutions that fit your specific business needs, so we have been working on a way to reduce the time and cost...

Blogs Entry · By Sylvina Luu On Jul 7, 2022 8:06 PM

You may have heard the term customer journey analytics before. You may well also be doing the majority of your tracking via Google Analytics. While this is a great first step to tracking your...

Blogs Entry · By Christoph Ebert On Jul 5, 2022 6:47 AM

Every company in the manufacturing industry faces unique challenges, but one hurdle unites organizations of all shapes and sizes: unplanned downtime. In other fields, downtime is frustrating,...

Document · By Nicole Mak On Jul 1, 2022 12:52 PM

Liferay Digital Experience Platform Performance Benchmark Study of Liferay DXP 1 Table of Contents Executive Summary Key Findings Test Scenarios Benchmark Configuration and Methodology ...

Blogs Entry · By Sylvina Luu On Jun 28, 2022 10:14 PM

Advances in technology and digitalisation have increasingly blurred the lines between B2B and B2C businesses. Now manufacturers, professional service providers, and wholesalers are increasingly...

Document · By Sylvina Luu On Jun 27, 2022 9:55 PM

How to Increase Collaboration and Relationship Management Along the Supply Chain liferay.com | 1 Introduction With an increase in customer expectations, expansion of products and services, ...

Document · By Sylvina Luu On Jun 26, 2022 8:56 PM

3Three Steps to Optimise Agent Workflows and Deliver Better Customer Experiences liferay.com | 1 Introduction While customer experience has made its way to the top of many financial ...

Document · By Anabel von Keitz On Jun 21, 2022 8:13 AM

77 Ways Commercial Banks Use Liferay to Transform Client Experiences liferay.com | 1 Increasing Client Retention with Better Digital Experiences Among industries, financial services has...

Blogs Entry · By Mylena Monte On Jun 25, 2025 11:34 AM

There are more than 5,000 banks and savings institutions to choose from in the United States, nearly 1,500 banks in Germany, more than 400 in Ireland, and 53 in Australia. Simply put, there’s a lot...

Document · By Emily Liu On Jun 13, 2022 10:29 AM

Reducing Cost Without Sacrificing Customer Experience liferay.com | 2 Introduction As customers become ever more demanding, the cost to deliver high-quality omnichannel interactions...

Blogs Entry · By Emily Liu On May 26, 2022 3:57 PM

As user experience tops the priority lists for leaders across industries, many are turning to customer engagement portals to get the job done. But once you’ve decided it’s time to enhance the way...

Blogs Entry · By Sylvina Luu On Jun 9, 2022 5:27 PM

What is Customer Journey Mapping? Customer journey mapping is the process of producing a visual tale of your brand’s customer experience. This activity aids companies in putting themselves in the...

Document · By Pascal Brusset On Jun 7, 2022 10:44 AM

Building Trust in Middle Eastern Government Agencies Through Digital Transformation 1 Abstract The market for digital transformation across the Middle East and North Africa has rapidly...

Document · By Pascal Brusset On Jun 7, 2022 10:44 AM

Boosting Digital Transformation in Government in the Middle East 1 Abstract A citizen’s relationship with the government is evolving, driven by new self-service models that are...

Document · By Christoph Ebert On Jun 7, 2022 6:33 AM

The ROI of Customer Portals in Manufacturing A Look Behind the Numbers 1 The ROI of Customer Portals in Manufacturing – A Look Behind the Numbers Manufacturers have a huge array of...

Blogs Entry · By Emily Liu On May 27, 2022 10:29 AM

The phrase “knowledge is power” often conjures images of students hard at work or inquisitive minds exploring an old library. However, knowledge has an equally important role to play in business,...

Blogs Entry · By Sylvina Luu On Jun 2, 2022 9:28 PM

New technologies have had a huge impact on the financial services market in recent years. When the pandemic began in early 2020, financial service firms were forced to focus on digitalisation....

Blogs Entry · By Emily Liu On Jun 1, 2022 8:17 AM

How do a university student in South Africa, an old laptop in the Netherlands, and a technology partner in Italy come together? Through the Liferay Community. A Budding Young Developer Meets...

Blogs Entry · By Emily Liu On Jun 1, 2022 7:34 AM

Is customer experience also important in the public sector? Yes – for so many reasons. Here we'll give you an overview. Making Information Available For many companies, improving "customer...

Document · By Sylvina Luu On May 26, 2022 11:16 PM

Digital Insurance Solutions for Agents, Employees, and Policyholders liferay.com | 1 Introduction Insurance providers face many challenges today as competition and customer expectations...

Blogs Entry · By Sylvina Luu On May 24, 2022 11:04 PM

More than 58% of internet users buy something online every week and there are an estimated 24 million ecommerce websites. That’s a lot of competition to get a leg up on, so how do you manage that?...

Document · By Emily Liu On May 24, 2022 2:07 PM

What is a DXP? 1 What is a DXP? A digital experience platform (DXP) is enterprise software that provides the foundation for companies to deliver connected, contextualized digital experiences ...

Document · By Christoph Ebert On May 24, 2022 9:11 AM

5DRIVING PROFITABILITY IN MANUFACTURING: 5 Successful Customer Portals Built with liferay.com | 1 Only a third (31%) of manufacturers globally are sufficiently prepared for future...

Document · By Sylvina Luu On May 23, 2022 8:43 PM

B2B2C ECOMMERCE: A GUIDE TO OVERCOMING 3 KEY CHALLENGES TABLE OF CONTENTS WHAT IS B2B2C ECOMMERCE? 02 03 BENEFITS OF B2B2C ECOMMERCE 04 REAL WORLD EXAMPLES OF THE B2B2C ECOMMERCE MODEL 05...

Document · By Emily Liu On May 23, 2022 2:12 PM

3Ways to Reduce Customer Support Costs with Better Onboarding liferay.com | 1 In a survey conducted of over 1,500 B2B companies, the median spent on customer support was 11% of total...

Document · By Christoph Ebert On May 23, 2022 4:57 AM

7Ways Liferay Drives Aftersales Growth for Manufacturers liferay.com | 1 Focusing on Manufacturing Growth by Improving Aftersales Manufacturers are no strangers to change. But with the...

Document · By Emily Liu On May 20, 2022 2:35 PM

One Critical Step to Future-Proofing Your Business How Cloud Adoption Could Have Lessened The Economic Impact of COVID-19. liferay.com | 1 Why Businesses Should Move to the Cloud If...

Document · By Emily Liu On May 20, 2022 12:49 PM

Liferay DXP: The Complete Platform for Tailored Solutions 1 Today’s Digital Experience Digital experiences play a primary role in creating differentiation, especially considering all the...

Document · By Emily Liu On May 20, 2022 12:45 PM

1 Personalization Deliver more personalized and relevant content through enhanced segmentation, AI-generated recommendations, and A/B testing. With Liferay DXP, you can personalize and...

Document · By Emily Liu On May 20, 2022 12:43 PM

1 Commerce Businesses around the world use Liferay Digital Experience Platform (DXP) to create powerful B2B and B2C digital commerce experiences. With Liferay DXP, our customers leverage...

Document · By Emily Liu On May 20, 2022 12:42 PM

1 Search Guide users in finding and discovering the information they need quickly. Liferay DXP allows you to build digital experiences with dynamic navigation, categories, and search results...

Document · By Emily Liu On May 20, 2022 12:40 PM

1 Identity Management and Governance Liferay DXP is built with security in mind. This includes mitigation of common security vulnerabilities and exploits. Robust identity management and...

Document · By Emily Liu On May 20, 2022 12:39 PM

1 Integration Create unified digital experiences on any channel by connecting all your systems, applications, and data on one platform. Deliver better digital experiences, manage remote...

Document · By Emily Liu On May 20, 2022 12:36 PM

1 Sites Author, organize, and deliver rich, engaging, and personalized digital experiences across multiple channels and devices. Liferay DXP provides a comprehensive publishing environment that...

Document · By Emily Liu On May 20, 2022 12:32 PM

1 Data Modeling, Process Definition, and Business Logic With Liferay’s low-code/no-code capabilities, business users can quickly compose and launch new applications, capture user data, and...

Document · By Emily Liu On May 20, 2022 12:27 PM

1 Content Management System Enable users to quickly create, publish, and manage content, pages, and multimedia across different channels. Businesses around the world use Liferay Digital...

Document · By Emily Liu On May 20, 2022 12:23 PM

1 Collaboration and Knowledge Sharing Liferay DXP’s collaboration and knowledge sharing tools empower your customers, partners, and employees to find the information they need on their own. ...

Document · By Emily Liu On May 20, 2022 12:22 PM

1 Analytics and Optimization Understand how customers interact with content to deliver more relevant and tailored experiences. Built-in dashboards and reporting teams help business teams...

Blogs Entry · By Mylena Monte On Jun 25, 2025 11:33 AM

Note: This article was last updated September 2025. Key Takeaways Digital transformation, through the adoption of advanced technologies, will change the way the manufacturing industry operates....

Blogs Entry · By Sylvina Luu On May 19, 2022 8:07 PM

The manufacturing industry has experienced (and continues to experience) significant acceleration of innovation and complexities. For those looking to keep up with these ongoing changes, a digital...

Document · By Emily Liu On May 17, 2022 11:27 AM

How to Use Personalization to Reduce Cost-to-Serve 1 According to a survey conducted of over 200 B2B sales and marketing professionals, more than half (54%) believe that it’s harder to get...

Blogs Entry · By Emily Liu On May 12, 2022 8:53 AM

Among many industries, financial services has been under immense pressure to modernize their services and offerings in order to retain younger and more tech-savvy clients, and commercial...

Blogs Entry · By Sylvina Luu On May 9, 2022 8:57 PM

A customer experience strategy is not just a plan to improve the customer experience in isolation, it’s also a roadmap for your company to grow into the future. In this article, let’s take a look...

Blogs Entry · By Christoph Ebert On May 9, 2022 2:47 AM

In many ways, the manufacturing industry is itself a machine, full of moving parts and highly dependent on precise solutions to keep processes running smoothly. When any one of those processes is...

Document · By Sylvina Luu On May 8, 2022 9:55 PM

4 Strategies to Improve B2B Customer Experience 1 You’ve heard it time and time again, customer experience is critical to business success. But given the proliferation of new technologies,...

Blogs Entry · By Sylvina Luu On May 5, 2022 5:37 PM

Amazing digital experiences are essential when attracting and retaining customers. Without it, you’ll fail to keep up with today’s reality and slow your customer growth. To keep up with the...

Blogs Entry · By Emily Liu On Apr 22, 2022 11:03 AM

With rising inflation costs and increasing customer expectations, delivering effective customer experiences is becoming more costly and time-consuming. But this is not just a priority for...

Blogs Entry · By Emily Liu On Apr 29, 2022 9:37 AM

When your customers need to purchase a spare or replacement part, how long does it take them? Do your customers go through a tedious aftersales process and navigate to a catalog PDF in their...

Blogs Entry · By Emily Liu On Apr 29, 2022 9:13 AM

Customer acquisition is the driving force of any business, but it is especially noteworthy in the insurance sector. That’s because insurers spend more on customer acquisition than any other...

Blogs Entry · By Mylena Monte On Jun 25, 2025 11:33 AM

Note: This article was last updated on November 7, 2025, to ensure all information is up-to-date.   Key Takeaways Multichannel marketing reaches customers across several platforms, but each channel...

Blogs Entry · By Matthew Draper On May 21, 2018 4:45 AM

There is an ever-growing demand for a software platform that streamlines the process of creating, managing, and effectively utilizing digital touchpoints. The problem is well known: Digital leaders...

Blogs Entry · By Emily Liu On Apr 22, 2022 10:33 AM

The pandemic has only made customers more selective about the digital experiences they want to receive. More than 60% of customers will defect after one bad experience, up 22% from 2021. So with...

Blogs Entry · By Sylvina Luu On Apr 22, 2022 12:16 AM

It's no secret that digital transformation creates an environment of constant change that requires higher education providers to adapt to new modes of competition, changing business models, and...

Blogs Entry · By Emily Liu On Apr 20, 2022 2:16 PM

Manufacturers have been facing incredible pressure for the last few years: rising costs due to inflation, disrupted supply chains, limited materials and shrinking margins, just to name a few of the...

Blogs Entry · By Emily Liu On Apr 19, 2022 10:32 AM

We are delighted to announce that Liferay has been recognized as one of the Best Workplaces in both Ireland and Spain for 2022. This recognition comes for the 3rd consecutive year for our Dublin...

Blogs Entry · By Emily Liu On Apr 7, 2022 10:38 AM

While cross selling is a strategy used across industries, it is especially effective and important in the banking sector. Because banks operate in a very competitive marketplace, getting the most...

Document · By Anabel von Keitz On Apr 8, 2022 1:01 AM

Financial Services Excellence: Where to Start with Building a Successful Client Portal 1 Introduction Although today’s financial services customer is more discerning, demanding, and...

Blogs Entry · By Sylvina Luu On Mar 31, 2022 4:41 PM

Delivering a modern, student-centric experience is a common objective for universities in Australia and across the globe. This is driven by rising student expectations and the increasingly...

Blogs Entry · By Emily Liu On Mar 29, 2022 9:15 AM

67% of customers say that their standard for good experiences is higher than ever, and yet more than half of customers in the same survey say that businesses fall short of their expectations. B2B...