As a web-based platform, a portal allows users to connect with one another and find content that is relevant with ease and simplicity. It combines information from different sources into a single user interface.
Why Use a Web Portal?
A portal’s functionality can provide a far-reaching impact on an organization and its processes. Web portals allow for personalized access and enable enterprises to design sites and navigation that are based on the user’s needs. Here are 16 excellent web portal examples across different industries and use cases.
Banking & Insurance Portals
West Bend Mutual Insurance Company recognized the need for enhanced digital offerings for their customers and agents. Their new customer portal offers a seamless self-service experience for policyholders and their improved agent portal empowers agents to provide policy quotes in a few minutes, in comparison to an hour previously.
Gulf Insurance Group-Kuwait achieved a 30% increase in customers and reduced their total cost of ownership after adding self-service features that enable users to purchase policies, submit claims, request quotes, and more. Other online features like single sign-on and endorsement capabilities helped the insurance company adapt to the COVID-19 pandemic and make 100% of their insurance products available digitally.
Excellus’s existing aging IBM WebSphere portal and content management portal was no longer sufficient to provide the experiences their 1.5 million policyholders needed. The existing systems were old and costly to maintain. The new portals provide a consistent and streamlined user experience for members. With personalized dashboards, members are able to easily view relevant content and review their plan information. Excellus regularly hears from their customers how much they love using the new sites, and plans to broaden that experience to all of their audiences.
In order to properly serve a quickly-growing customer base, Carrefour Bank created a new self-service portal for its audience, which gave users the ability to access financial extracts, manage their interactions with the organization and negotiate their debts and credits in a single location. By replacing their old portal, Carrefour was also able to plan for continued expansions in online services and the ability to build and publish new products for their customers in the future.
Within just two weeks a US-based healthcare network was able to expand their intranet to provide urgent COVID-19 updates and resources to patients and facility staff. Digital features including site flexibility and easy navigation empowered this healthcare network to adapt quickly and keep their users informed.
MedImpact provides pharmacy benefit programs to hundreds of organizations, each with their own unique combination of offerings for members. MedImpact’s portal centralized authentication and authorization control across numerous sites that had been previously built to supply and manage various benefit programs. Combined with single sign on capabilities and custom portlets, the portal lowered MedImpact’s operational costs and increased their control over the programs they manage for pharmacies.
Transportation and logistics company Toll Global Express empowers their workforce with self-service features through their new intranet, GEConnect. Productivity has increased since employees can easily find their payslips, submit an IT ticket, and be up-to-date on the latest policies. In addition, workers who do not have regular internet access can connect to the intranet offline by registering their phone to receive text updates.
With over 2,600 employees, Materion, a global advanced materials supplier, updated their intranet solution to deliver better support company-wide. Now, their modern intranet helps engage employees with customized and meaningful content. In just four months, they saw a 20% increase in sessions, 40% increase in page views, and 24% reduction in bounce rate, solidifying their investment completely.
A global auto parts and technology leader in autonomous driving and connected cars, Aptiv needed a solution to connect over 10,000 employees to production data around the world. Previously, the data was siloed across 74 servers and was extremely difficult to obtain. But with their intranet, Aptiv Intelligence, employees are able to access a one-stop shop for global manufacturing data and intelligence.
Extranets and Partner Portals
With over 650,000 users across 174 countries, HPE struggled to deliver relevant information to their partners. To remedy this, the new HP Partner Portal offers a single entry point to all of the services and tools available. Global partners are now able to receive content in a targeted and relevant way. Now 70% of partners return regularly to leverage the partner portal.
To improve both customer and employee satisfaction, Volkswagen overhauled their extranet and intranet, with new portals supporting existing applications and providing new needed features. Volkswagen’s intranet portal supports five sites for each of the Group’s brands and provides various internal services, document access, internal news and a vehicle repository. The extranet portal supports a network of dealerships and repairers, managing applications and documents for day-to-day business and information access.
In order to bring banking, insurance, e-learning, retail, and government services to millions in rural India, Sahaj revamped their vendor portal. Improving the site’s user interface and allowing partners to find key resources quickly resulted in 18,000 new users and a 30% increase in transactions. In addition, the site’s enhanced content publication helps reduce costs for Sahaj through faster implementation. With 45 running services on the site, members of rural communities can now better access resources and services provided by partners.
The mission of Grants.gov is to allow applicants for federal grants to apply for and manage grant funds online through a common website. With a fully-functional government portal, organizations can simplify grant management and eliminate redundancies. Grants.gov is unique in that it sends more than 1 million email notifications at the public’s request and receives more than 4 million page views weekly.
The Council of Europe includes 47 member states and was created for the protection of human rights, democracy and the rule of law across the continent. The Council consists of several different operational entities, each with its own programs being run across member states, and created a program portal to host its more than 200 sites. The portal allows users to manage content across these sites and has improved internal communication between the programs as well as management over projects that include other organizations, such as the European Union.
Student & Faculty Portals
Through their dedicated student portal, MyUEA facilitates study and research for almost 28,000 University of East Anglia students and staff. New responsive design, self-service features, and streamlined navigation makes the portal even easier to use. The site’s flexibility was crucial during the COVID-19 pandemic and allowed information regarding testing and campus safety policies to be readily available for students and staff.
The University of Maine System (UMS) integrates distinct campuses, centers and facilities for undergraduate and graduate student opportunities. An increasing number of users that represent various audiences led UMS to replace their old portal with a new system that supplied class information, communication channels and more services. In addition, these services were tailored to unique user roles including students, staff, faculty, alumni, administration and more on a campus-by-campus basis.
Each of these 16 sites was created using various editions of the Liferay platform.
Evolving Portal Platforms for Future Needs
Web portals are excellent at providing personalized customer experiences after purchase, but enterprises find that they need solutions to address the entire customer journey. As the market for portals has matured, leading portal vendors have added broad feature sets that help enterprises create these user-centric digital experiences. They are slowly becoming digital experience platforms.
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