Customer Portal Features
Modern User Experience
Refresh legacy portals with a modern user interface and design.
Built on a Leading DXP
Create exceptional experiences for your customers on a completely customisable platform.
Create one-stop shops under one login for the applications and information customers need.
Leverage a robust authentication framework that supports SAML, LDAP, OpenId, OAuth and more.
Surface related content for each user in real time based on custom-built segments.
Review or erase user data to address data privacy concerns and meet regulations such as GDPR.
Reach customers anywhere with support for native or hybrid mobile app development.
Role-Based Content Delivery
Show each user personalised content and pages based on their role.
Capture customer feedback with a powerful form builder to continuously improve experiences.
Lay a Foundation for Self Service
Leverage a full-featured knowledge base out of the box, with granular controls to manage who can contribute to articles. Integrate with custom workflows to streamline content creation for your self service portal.
Fuel Engagement With Forums
Build communities with message boards and forums so your customers can benefit from common questions and feedback. Integration with Elasticsearch makes it easy to find the right information whenever it’s needed.
Keep Content Up-to-Date
Schedule content reviews and expirations, with versioning and reversioning features so customers always have accurate, current information.