Self-service client portals offer financial customers convenient 24/7 access to a wealth of information and essential services – all consolidated onto a single, user-friendly platform. This streamlined access ensures customers only engage with live support from representatives when specific assistance is required to resolve more complex problems.
But this is just the tip of the iceberg for client portals. It's important to recognize that the potential of client portals extends far beyond this user-friendly surface layer. Are you ready to delve deeper and uncover the many possibilities they offer?
Let's embark on a CX expedition into the world of client portals to explore the full spectrum of their capabilities in the following infographic.
How prepared are you to captain a next-gen client portal? We’re ready to help.
Read the complimentary Gartner report Support Financial Empowerment to Transform Customer Service Into Growth to get prepared for the next stage of your CX journey.