Case study

Scaling Digital Touchpoints with Liferay

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Hays is the leading global specialist recruitment group, operating in 33 countries with a net fee income in 2019 of more than £1 billion.

Hays is unique in the world of specialist recruitment due to the scale, balance, and diversity of its business model. It needs technology that can deliver quickly, scale with the growth in its business, and provide a fresh, flexible digital experience for its customers.

Read the case study to find out why Hays chose Liferay to adopt a platforming strategy to deliver 75 websites in 31 countries, focusing on industry-beating digital experience, service scalability and cost-effective delivery.

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Case Study
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We need more than a strong CMS. We need a platform that will really let us build our customer touchpoints exactly as we want while giving us the framework to deliver on our digital business goals. This is much more than multiple website replacements, this is a root and branch review of how we do CX.
Steve Weston
Chief Information Officer, Hays PLC

Key Features

Experience standardisation, personalisation and segmentation, CMS, workflow, site templates, content targeting.

Challenges

  • Time-to-market

  • Scale

  • Multilingual capabilities

  • Fresh, flexible, consistent front-end

Results

Time To Market

Fully implemented in two phases, 75 sites in 31 countries over 12/18 months

Platform For The Business

Providing the foundation for future digital business plans, ongoing delivery of value

OOTB Success

Successful delivery of primary business goals through OOTB capability

Reduced Reliance On IT

Marketing teams use OOTB tools for creating forms and designing the user journey