After an evaluation period looking at multiple solutions, BSES chose Liferay DXP. Throughout the six month go-live process, BSES leveraged Liferay Global Services for expert custom development assistance and Liferay Support for additional help with issues that cropped up.
BSES reworked their public website and launched a self-service portal and mobile application. Visitors to the public website can find vendor information, safety tips, and government policies as well as information about planned power outages and predicted resolution times. Customers logging into the self-service portal can make payments, view their bill history, and track the status of a complaint.