As a web-based platform, a portal allows users to connect with one another and find content that is relevant with ease and simplicity. It combines information from different sources into a single user interface.
A portal’s functionality can provide a far-reaching impact on an organization and its processes. In fact, many companies throughout various industries are employing a portal platform. Industries and portal use cases include the following:
Banking & Insurance Portals
In an effort to enhance customer experiences and improve retention rates through more effective service, Mercury Insurance created a customer portal that consolidated multiple systems of record. In doing so, the company was able to provide its audience with access to various tools, important records and effective channels of communication through single sign on. The portal both reduced operational costs and boosted consumer ratings in a J.D. Power study by 40 points.
General insurance company Allianz Group offers a site that is both dynamic and personal. With the "My Insurance Portfolio" customer site, users have the ability to retrieve historical records of purchased products and services along with integrated features to facilitate policy payments and renewals. The site also features easy-to-update contact information and communication preferences.
As a leading diversified financial services group with a presence in seven different countries in Africa, Britam built a financial advisor portal, a customer service portal and a partner service portal on a single platform. By integrating these sites with one another and other pre-existing solutions, including a marketplace and corporate intranet also built on Liferay, the company was able to better serve and empower both internal and external audiences.
In order to properly serve a quickly-growing customer base, Carrefour Bank created a new self-service portal for its audience, which gave users the ability to access financial extracts, manage their interactions with the organization and negotiate their debts and credits in a single location. By replacing their old portal, Carrefour was also able to plan for continued expansions in online services and the ability to build and publish new products for their customers in the future.
Through the consolidation of online solutions, AvMed was able to create unique user portals with a single sign on, helping to serve a wide variety of unique users quickly and in a single location. In addition, the portal’s easy-to-use dashboard meant that users could quickly find the information and tools they needed for better self-service, leading to an increase in both unique visitors per month and quarterly savings.
MedImpact provides pharmacy benefit programs to hundreds of organizations, each with their own unique combination of offerings for members. MedImpact’s portal centralized authentication and authorization control across numerous sites that had been previously built to supply and manage various benefit programs. Combined with single sign on capabilities and custom portlets, the portal lowered MedImpact’s operational costs and increased their control over the programs they manage for pharmacies.
The mission of Grants.gov is to allow applicants for federal grants to apply for and manage grant funds online through a common website. With a fully-functional government portal, organizations can simplify grant management and eliminate redundancies. Grants.gov is unique in that it sends more than 1 million email notifications at the public’s request and receives more than 4 million page views weekly.
With services ranging from housing control to social care, Camden wanted an online experience that was personalized for both citizens and local businesses, as well as simplified with a single sign on for streamlined services. Camden built a standards-compliance site that boasts a high level of configurability and integration capabilities (including Facebook, Google and OpenID login).
The Council of Europe includes 47 member states and was created for the protection of human rights, democracy and the rule of law across the continent. The Council consists of several different operational entities, each with its own programs being run across member states, and created a program portal to host its more than 200 sites. The portal allows users to manage content across these sites and has improved internal communication between the programs as well as management over projects that include other organizations, such as the European Union.
Student & Faculty Portals
My.Yorku.ca is the central information source for 55,000 students and a convenient one-stop shop for both internal resources and external data. The site includes personal course information (instructor, times, course website, etc.), grades, student account information, subscriptions to non-York newsfeeds and more. In addition, personal portal calendars are automatically loaded with class times and locations for registered courses while other campus events can be added if desired.
Since all their courses are hosted online, Capella University needed a portal platform that could support the needs of both professors and students, including integrating existing applications, such as Blackboard real time academic activity, and providing new functionalities, such as a drag-and-drop degree completion plan. Capella's portal, iGuide, provides tools and relevant content for supporting learners in addition to direct access to class information, registration for classes and bill payments upon portal login.
The University of Maine System (UMS) integrates distinct campuses, centers and facilities for undergraduate and graduate student opportunities. An increasing amount of users that represent various audiences led UMS to replace their old portal with a new system that supplied class information, communication channels and more services. In addition, these services were tailored to unique user roles including students, staff, faculty, alumni, administration and more on a campus-by-campus basis.
Intranets, Extranets and Employee Portals
Multinational luxury fashion brand Coach, Inc., built the Coachweb intranet to create a faster and more efficient way for their headquarters and stores around the world to coordinate and communicate. The new intranet allowed Coach to eliminate redundant and incorrect internal information and improve document search through a content management system, which helped team members find needed information for their in-store needs. In addition, Coachweb created a digital workplace accessible through desktop, smartphones and tablets for easy employee access.
As an organization that processes patient files, Saint-Gobain needed a solution to help sustain innovation with speed and precision. They wanted an information systems portal that would allow users to create and manage their own pages and content. With their new site, users can contribute autonomously while having access to documents with internal document management tools and collaborative platform communities through portlets. These capabilities also reduced Saint-Gobain’s server load by half and reduced maintenance costs.
Domino’s equipped their workforce with a modern intranet designed to provide employees with news updates, important links, department-specific homepages and more on a single site. In addition, Domino’s created three separate home pages for store, franchise and corporate workforces to provide specific services for these distinct team members and allow confidential information to be shared securely. Together with a new social sharing tool, Domino’s Pizza has improved internal communication across a large and varied workforce.
To improve both customer and employee satisfaction, Volkswagen overhauled their extranet and intranet, with both new portals supporting existing applications and providing new needed features. Volkswagen’s intranet portal supports five sites for each of the Group’s brands and provides various internal services, document access, internal news and a vehicle repository. The extranet portal supports a network of dealerships and repairers, managing applications and documents for day-to-day business and information access.
Each of these 16 sites was created using various editions of the Liferay platform.
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