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Three Intranet Examples That Optimize How You Do Business

How Coach, Airbus, and Aptiv optimized business operations with intranets.

Intranets are the unsung heroes of successful enterprises. An effectively designed intranet can not only improve corporate communications and enable employee collaboration but also optimize business operations. In this blog post, we’ll take a look at three global organizations that were able to digitally transform by bringing processes and business continuity strategies into the future with a modern intranet solution built with Liferay.

Aptiv - An Intranet That Reduces Production Downtime 

Aptiv is a global parts and technology leader in autonomous driving and connected cars; they make a positive global impact by changing mobility. At the time of writing, they have 160,000 people across 126 manufacturing facilities and 15 major technical centers worldwide in 44 countries.

With over 74 servers across the world, Aptiv employees struggled to find the data they needed. In order to access data, employees needed to physically be in the manufacturing plant where the server was located. Their intranet, built on Liferay, alleviated this challenge by pulling and consolidating all the data from these plants into one view. Employees now have the intelligence in front of them at a moment's notice, even receiving personalized alerts and notifications. This means that employees can spend that valuable time analyzing and making decisions on how to improve operations, rather than gathering data. The end result? Reduction in downtime plant downtime and an improvement in manufacturing efficiency multiplied globally for significant cost savings.

Airbus - An Intranet That Reduces IT Service Costs

Airbus designs and manufactures commercial aircraft, helicopters, military transports, satellites, and launch vehicles while working towards a future where flight is autonomous, electric, and zero emissions.

As a part of their intranet project, Airbus wanted to create a better experience for their employees by improving their IT incident management processes. Employees had to navigate through a confusing array of 15 different ticketing systems, often overwhelming the IT Service Desk with requests and questions. Using Liferay, Airbus was able to put the user at the center of the process and create a consolidated view so users could go to one place. Using Liferay’s intranet capabilities for knowledge management, they were able to go even further by providing the key knowledge that users needed through self-service in order to speed up the time to resolution. Users were happier to have fewer sites to go to and be able to find answers quickly by themselves. 

As a result, the company was able to drive a 30% decrease in incidents logged. This made their 100,000 employees more productive because they could often find their own answers and it also reduced costs for the service department.

Coach - An Intranet That Modernized Manual Processes

Luxury goods retailer Coach started with a relatively traditional intranet built on Liferay (albeit a very good looking one) and later realized that they could do more with the platform in order to optimize a costly manual visual merchandising process. Every detail regarding how one of their retail stores was to be set up was designed at their NYC corporate headquarters, documented on paper, and then mailed out to their 1,000 stores worldwide. Not only was this costly, as the fashion-forward retailer needed to update their looks often, it was also impossible to ensure consistency as it allowed no way for stores to report back their challenges or success.

With Liferay, Coach created another intranet site for the visual merchandising team to communicate with their retail stores and post up display designs, all at huge cost savings, estimated at saving hundreds of thousands of dollars in printing and postage. Additionally, the intranet was designed to be mobile-first so that retail employees could easily access it on a phone or tablet when working on the floor. Then through that mobile device, the store employees could send pictures back to corporate to demonstrate that they were able to meet the requirements and also have two way conversations about how well things worked out. All in all, they found a much cheaper, faster, and more collaborative way of doing business. And on a platform they already owned. 

Transforming How You Do Business with Liferay 

Liferay is the only DXP on the market to have a significant emphasis on employee experience and demonstrably proves that with a #1 placement for B2E use cases in Gartner’s Critical Capabilities for Digital Experience Platforms research. Those use cases include intranets, employee portals, employee experience, and corporate communications. Some vendors have good content and experience management capabilities. Some are good at knowledge and collaboration. Only Liferay is good at all of that while also giving you the tools to digitize inefficient manual or paper based processes that can really transform how your company operates. And as recent global crises have pointed out rather starkly, if you’re not digital, you’re shutting down. 

This is one way in which intranets built on Liferay are different. Not only do they enable you to care for your employees through communications, collaboration, knowledge, and culture, but they also let you work better together through improving business processes and driving your company towards a digital future. 


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Originally published
24 April 2020
 last updated
24 April 2020
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