Customer Portal Solutions

Build Long-Term Loyalty with Liferay DXP for Customer Portals

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  • 82% of consumers say that resolving issues quickly is the #1 factor to a great CX.

  • 40% of consumers prefer self service over human contact.

  • 55% of customers find online self service portals difficult to use.

Reduce Your Customers’ Dependency on Live Channels

Handle your growing customer base cost-effectively by creating a more valuable self-service experience. Liferay helps you decrease the number of calls to your service reps with easy-to-find information on your customers’ preferred channels.

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Self-Service That Fits Into Your Overall Customer Engagement Strategy

Self-Service That Fits Into Your Overall Customer Engagement Strategy

Make it Easier for Your Teams to Maintain Knowledge

Liferay’s integrated knowledge comes with granular controls to manage who can contribute to articles. Leverage custom workflows to streamline content creation and approval for your self-service portal.

Fuel Engagement With Forums

Build communities with message boards and forums so your customers can benefit from common questions and feedback. Integration with Elasticsearch makes it easy to find the right information whenever it’s needed.

Bring Your Existing Systems and Data into Your Self-Service Experience

Decrease the cost of maintaining your portal by integrating your existing systems into a core experience platform.

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Liferay has helped us acquire new customers and steadily increase our revenue.
Mark Hatam
Panamax Chief Product Officer
Read the Case Study

Customer Portal Features

  • Modern User Experience

    Refresh legacy portals with a modern user interface and design.

  • Built on a Leading DXP

    Create exceptional experiences for your customers on a completely customisable platform.

  • Customer Dashboards

    Create one-stop shops under one login for the applications and information customers need.

  • Identity Management

    Leverage a robust authentication framework that supports SAML, LDAP, OpenId, OAuth and more.

  • Audience Targeting

    Surface related content for each user in real time based on custom-built segments.

  • Data Protection

    Review or erase user data to address data privacy concerns and meet regulations such as GDPR.

  • Mobile Experience

    Reach customers anywhere with support for native or hybrid mobile app development.

  • Role-Based Content Delivery

    Show each user personalised content and pages based on their role.

  • Forms

    Capture customer feedback with a powerful form builder to continuously improve experiences.

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See how Liferay DXP can work for you.

Read the full customer portal features list for Liferay DXP.

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Learn how a Liferay customer portal can help your organisation.

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