Customer Portal Solutions
Build Long-Term Loyalty with Liferay DXP for Customer Portals
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82% of consumers say that resolving issues quickly is the #1 factor to a great CX.
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40% of consumers prefer self service over human contact.
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55% of customers find online self service portals difficult to use.
Reduce Your Customers’ Dependency on Live Channels
Handle your growing customer base cost-effectively by creating a more valuable self-service experience. Liferay helps you decrease the number of calls to your service reps with easy-to-find information on your customers’ preferred channels.
Self-Service That Fits Into Your Overall Customer Engagement Strategy
Self-Service That Fits Into Your Overall Customer Engagement Strategy
Make it Easier for Your Teams to Maintain Knowledge
Liferay’s integrated knowledge comes with granular controls to manage who can contribute to articles. Leverage custom workflows to streamline content creation and approval for your self-service portal.
Fuel Engagement With Forums
Build communities with message boards and forums so your customers can benefit from common questions and feedback. Integration with Elasticsearch makes it easy to find the right information whenever it’s needed.
Bring Your Existing Systems and Data into Your Self-Service Experience
Decrease the cost of maintaining your portal by integrating your existing systems into a core experience platform.

Customer Portal Features
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Modern User Experience
Refresh legacy portals with a modern user interface and design.
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Built on a Leading DXP
Create exceptional experiences for your customers on a completely customisable platform.
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Customer Dashboards
Create one-stop shops under one login for the applications and information customers need.
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Identity Management
Leverage a robust authentication framework that supports SAML, LDAP, OpenId, OAuth and more.
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Audience Targeting
Surface related content for each user in real time based on custom-built segments.
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Data Protection
Review or erase user data to address data privacy concerns and meet regulations such as GDPR.
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Mobile Experience
Reach customers anywhere with support for native or hybrid mobile app development.
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Role-Based Content Delivery
Show each user personalised content and pages based on their role.
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Forms
Capture customer feedback with a powerful form builder to continuously improve experiences.
See how Liferay DXP can work for you.