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8 Exceptional Customer Portal Examples

Blogs Entry · By Emily Liu On Mar 21, 2019 6:46 AM

Note: This article was last updated September 2025. Key Takeaways Investing in a customer portal solution can help improve retention rates and increase profits. Customers should be able to use the...

Language: English Marketing Blogs 2021: Customer Experience Marketing Blogs Regions: EN US Marketing Blogs Tags: Energy & Utilities Insurance Customer Portal Aerospace & Defense Content Type: Blog
Self Service Banking: How B2B and B2C Customers See Self Service

Blogs Entry · By Anabel von Keitz On Aug 8, 2022 1:51 AM

A company’s customer service is perhaps the most telling part of its reputation. If the customer experience (CX) is user-centric, streamlined, and constantly updated to meet new expectations, it’s...

Product Module: Personalization Search Integration Digital Experience Platform (DXP) Marketing Blogs 2021: Customer Experience Marketing Blogs Regions: EN US Marketing Blogs Tags: Financial Services Self Service Self Service Portal Content Type: Blog
The Value of Customer Journey Analytics I Liferay

Blogs Entry · By Sylvina Luu On Jul 7, 2022 8:06 PM

You may have heard the term customer journey analytics before. You may well also be doing the majority of your tracking via Google Analytics. While this is a great first step to tracking your...

Marketing Blogs 2021: Customer Experience Marketing Blogs Regions: EN AU Marketing Blogs Tags: Personalization Analytics Customer Retention Customer Experience Content Type: Blog
Minimizing Unplanned Downtime: How to Support Your Manufacturing Customers

Blogs Entry · By Christoph Ebert On Jul 5, 2022 6:47 AM

Every company in the manufacturing industry faces unique challenges, but one hurdle unites organizations of all shapes and sizes: unplanned downtime. In other fields, downtime is frustrating,...

Language: English Marketing Blogs 2021: Customer Experience Marketing Blogs Regions: EN US Marketing Blogs Tags: Customer Portal Content Type: Blog
Optimise Customer Experience in B2B2C Ecommerce

Blogs Entry · By Sylvina Luu On Jun 28, 2022 10:14 PM

Advances in technology and digitalisation have increasingly blurred the lines between B2B and B2C businesses. Now manufacturers, professional service providers, and wholesalers are increasingly...

Marketing Blogs 2021: Customer Experience Marketing Blogs Regions: EN AU Marketing Blogs Tags: B2B Commerce Customer Centric Content Type: Blog
Buy or Build? Which Customer Engagement Portal is Right for You?

Blogs Entry · By Emily Liu On May 26, 2022 3:57 PM

As user experience tops the priority lists for leaders across industries, many are turning to customer engagement portals to get the job done. But once you’ve decided it’s time to enhance the way...

Language: English Marketing Blogs 2021: Customer Experience Marketing Blogs Regions: EN US Marketing Blogs Tags: Customer Portal Customer Retention Content Type: Blog
Drive Success With B2B Customer Journey Mapping I Liferay

Blogs Entry · By Sylvina Luu On Jun 9, 2022 5:27 PM

What is Customer Journey Mapping? Customer journey mapping is the process of producing a visual tale of your brand’s customer experience. This activity aids companies in putting themselves in the...

Marketing Blogs 2021: Customer Experience Marketing Blogs Regions: EN AU Marketing Blogs Tags: Customer Retention Customer Centric Content Type: Blog
Why Your Company Needs Knowledge Base Management

Blogs Entry · By Emily Liu On May 27, 2022 10:29 AM

The phrase “knowledge is power” often conjures images of students hard at work or inquisitive minds exploring an old library. However, knowledge has an equally important role to play in business,...

Language: English Marketing Blogs: EN US Marketing Blogs 2021: Customer Experience Content Type: Blog

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Drive Success With B2B Customer Journey Mapping I Liferay

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