According to Communications and UX Officer for the Global Technology Organization Erica Callaghan, “Liferay was chosen for its flexibility, scalability, and its ability to support our requirements,” which included cloud compatibility. Already a Liferay customer, Broadcom wanted to continue reaping the benefits of Liferay technology by extending their investment.
For the initial go-live, Broadcom started with transferring their software customers to the new self-service portal. To help with implementation, Broadcom relied on Liferay resources such as Global Services, Customer Success, and Liferay Support for development help, education, and issue resolution.
Since Liferay already fit well into existing technologies and processes, Broadcom was able to leverage many out-of-the box features, and the low-code development environment made customizations easier.