Drive Revenue and Reduce Costs Through Manufacturing Digitization

Transform operations and purchasing on a single platform to improve customer, supplier, and employee experiences.

Customer Story

Delivering Better Digital Experiences for Manufacturing Customers, Dealers, and Employees

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faster user registration and onboarding

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reduced effort for back-end administration

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login for all services and applications

Streamline Operations and Experiences: Modern Manufacturing with Liferay DXP

Reduce costs and increase efficiency by digitizing operations.

Overcome rising labor and material costs by taking your operations online – from orders to production to aftersales support – with Liferay DXP’s low-code and AI-powered tools designed to help organizations accelerate smart manufacturing and enable truly digital manufacturing experiences.

  • Drive business process efficiency. Quickly build custom applications and workflows as part of your digitization process, then apply automation, monitoring, and data collection to improve performance over time.

  • Unlock data forecasting. Analyze real-time and historical order data to gain AI-enhanced insights so you can better plan and optimize production. Use data analytics and machine learning for enhanced insights and smarter decision-making.

  • Prevent unplanned downtime. Use predictive maintenance and industrial IoT sensors to identify and fix equipment issues before breakdowns occur, optimizing maintenance schedules and improving manufacturing equipment reliability.

  • Automate service requests. Detect faults or maintenance needs in real time and trigger the right support workflow to deliver fast, proactive service. Plus, the data collected from quality inspections can further improve business processes and operational efficiency.

Boost revenue with simplified purchasing processes.

Whether you sell directly to customers or via dealers and distributors, Liferay’s native commerce tools simplify the buying journey – encouraging repeat purchases and larger orders.

  • Manage the full journey. Handle everything from product search and order placement to tracking and returns on one platform – eliminating manual processes and improving the end-to-end experience.

  • Ensure consistent product information. Integrate ERP or PIM data to create a single source of truth. Enrich listings with media like videos or interactive diagrams to provide greater data visibility for customers so they always buy the right product.

  • Personalize the purchase experience. Tailor recommendations and pricing based on location, role, or purchase history to help buyers make faster, more informed decisions.

  • Increase aftersales revenue. Simplify ordering for replacement parts, add-ons, or services, turning aftersales interactions into recurring revenue opportunities.

Stay adaptable in a volatile market.

Manufacturing leaders need to react fast to new regulations, changing markets, and supply chain disruptions. With the flexibility of Liferay DXP, pivot easily.

  • Lead with data. Use real-time data to monitor customer demand and adjust production schedules to match what’s actually selling.

  • Update digital experiences quickly. Let business teams update web content, pricing, and promotions – or launch new supplier RFPs – without relying on IT. Respond to changing tariffs, sustainability goals, or market spikes in hours, not weeks.

  • Keep going even with disruptions. Use supplier portals to source alternative parts or onboard new partners when demand surges or suppliers can’t deliver, helping your business maintain continuity and gain a lasting competitive advantage.

Increase the strength and flexibility of your supply chain.

Diversify suppliers and production centers to reduce risk and keep goods moving – even when the unexpected happens – by strengthening your supply chain management.

  • Communicate more effectively with suppliers. Centralize documentation, invoices, and purchase orders for seamless collaboration with your growing network.

  • Monitor and analyze your supply chain. Unify data from your EDI, PIM, ERP, and warehouse management systems to gain full visibility from production to delivery.

  • Prevent security threats. Liferay’s built-in security and audit framework helps safeguard sensitive operations. Use AI to detect cyberattacks, monitor systems in real time, and get alerts before disruptions occur.

Modernize your technology stack through integrations to critical tools.

Managing a patchwork of legacy systems shouldn't prevent you from moving forward. With Liferay DXP, you can integrate existing systems, add new technologies like robotics and IoT devices, and evolve your manufacturing processes incrementally – without the cost and disruption of a total rebuild.

  • Connect the systems you already use. Pull data and content from your CRM, MAP, ERP, and other tools through Liferay’s powerful integration framework. Prebuilt connectors make integration even easier.

  • Bring in new technologies. Ensure new technologies like IoT, AI, and other key tools can work alongside your existing tech stack through SOAP, REST, and GraphQL APIs.

  • Build custom integrations when you need to. Create custom integrations with Liferay’s API builder or external tools like MuleSoft Anypoint.

Boost Revenue with Better Digital Experiences

Aftersales Portal

Empower customers to place and manage orders, schedule maintenance, submit claims, and access support – all in one customer self-service or aftersales portal. Reduce support costs through automation while increasing revenue.

Supplier/Vendor Portal

Streamline onboarding, procurement, and communication through a unified supplier hub. Simplify collaboration and accelerate procurement cycles using digital processes to strengthen your supply chain.

Employee Portal/Intranet

Equip employees with secure, centralized access to regulatory guidelines, safety protocols, quality standards, and company policies. Automate routine workflows like maintenance requests or time-off approvals to improve productivity and compliance.

Commerce Website

Make purchasing effortless for customers and simple for your team to manage. Centralize catalogs, pricing, and order management while providing customers the information they need to make informed purchases, like enriched product information, live inventory data, and delivery estimates. 

Dealer/Distributor Portal

Working efficiently with your dealers and distributors helps you expand market reach and boost sales. A dealer portal built on Liferay DXP unifies everything they need – onboarding, purchasing, warranty management, and sales tools – into one easy-to-use platform.

Online Catalogs

Quickly create personalized catalogs and price lists while keeping your product data secure. With Liferay DXP, you can integrate existing systems, manage updates in one place, and generate tailored catalogs for specific customers or accounts.

Online Marketplace

Offer customers a true one-stop shop. Beyond your own products and services, empower partners to register, manage, and sell their offerings on your marketplace. Liferay DXP makes it simple to deliver a seamless commerce experience while onboarding and managing external partners.

Built on Trust, Powering Industry Success

Our trusted IT Solutions Providers support manufacturing organizations in streamlining operations, optimizing supply chains, and expanding through digital commerce. From the factory floor to the customer portal, our partners help manufacturers modernize sales, strengthen relationships, and drive digital transformation while maintaining efficiency and resilience.

More Customer Stories

Frequently-Asked Questions

Liferay DXP connects to ERP, PIM, CRM, EDI, and WMS systems through REST, SOAP, and GraphQL APIs, with prebuilt connectors for common enterprise tools and support for MuleSoft Anypoint for custom integration needs. Dealers see real-time ERP pricing, suppliers submit data directly into procurement workflows, and none of it requires touching your core systems. For the full technical breakdown, see our digital transformation in manufacturing guide.

As organizations become more connected, the risk of cyberattacks grows. A single breach can lead to production downtime, IP theft, and reputational damage.

But with the right partner, manufacturers can protect both their operations and their users. For over two decades, Liferay has helped businesses in highly regulated industries build secure digital solutions. See how here.

Liferay AI Hub runs in an ISO/IEC 42001-certified environment, giving manufacturers a governed layer for AI-driven workflows — intelligent search, automated service routing, predictive maintenance, and content generation — with role-based access controls and audit trails built in. For AI making decisions on supplier selection, warranty eligibility, or maintenance scheduling, that governance isn't optional; it's what makes the decision defensible.

Manufacturing has come a long way since the First Industrial Revolution introduced mass production. Nearly two centuries later, Industry 4.0 brought the integration of humans, machines, and data to create smart, connected factories. Industry 5.0 builds on this by using the same advanced technologies—automation, AI, and IoT—while placing human well-being and sustainability at the center of innovation and production.

Labor shortages continue to threaten the manufacturing industry, as attracting and retaining skilled talent continues to be a challenge. This skills gap is incredibly costly and will continue to be, as new machinery and technology will require more skilled operators and employees. With an intranet, manufacturers can begin training their employees to handle these new technologies. 

Meeting environmental, social, governance (ESG), and sustainability standards isn’t just a requirement – it’s an investment in long-term trust and resilience. Increasingly, customers and investors want to support businesses that contribute to a transparent and sustainable future.

Effective ESG compliance depends on transparency and accountability, which in turn require visibility across your entire supply chain and operations. Technologies like AI and IoT can enhance this visibility, streamline data management, and simplify reporting.

With Liferay DXP, you can connect these tools to your existing digital ecosystem to automate reporting, demonstrate compliance, and strengthen stakeholder confidence.

Additional Resources

Better manufacturing digital experiences start here.