West Bend Reduces Quoting Time and Increases Efficiency by 65%


West Bend Mutual Insurance faced outdated technology on a system that was time-intensive and not intuitive, making agents reluctant to provide quotes.

Find out why West Bend chose Liferay DXP as their platform of choice to create a flexible and responsive self-service portal that would deliver real-time information to customers and agents.

Learn how the team at West Bend:

  • Reduced the quoting process from 1 hour to under 10 minutes
  • Reduced support calls and costs
  • Updated their web experience to meet customer expectations, including a mobile-responsive site
We wanted to create a flexible offering that would allow us to keep up with technology and be able to add and adapt features to meet the ever-changing desires of our customers.
Ken Hunt, IT Director Digital Experience, Infrastructure, Technology
West Bend Mutual Insurance