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Document · By Karim El ghaidi On May 11, 2021 12:39 PM

3 Ways Financial Organizations Can Enhance Their Digital Customer Service Strategy 1 Introduction As we move into a post-pandemic world, investing in customer satisfaction will become a...

Document · By Emily Liu On May 6, 2021 6:37 AM

3 Customer Experience Strategies You’re Missing 1 The battlefield to win your customer’s business is fraught with opposition that only seems to grow more powerful by the day. Customer...

Blogs Entry · By Sylvina Luu On May 3, 2021 5:47 PM

In any complex system or entity, there is often a ‘big red button’ - an option that’s typically only considered as a last resort. For most CIOs in charge of e-commerce platforms, this button is...

Document · By Emily Liu On May 3, 2021 10:18 AM

How You Can Turn Customer Service into a Profit Center Minimize Your Cost-to-Serve While Maximizing Customer Satisfaction liferay.com | 1 Cost to Run Your Customer Support Center QTY DESC...

Web Content Article · By Gilbert Schwartmann On Sep 9, 2021 11:35 AM

George Washington University gw_ci_bsc_2c (1).jpg The Need for a More Efficient System for Researchers Since 1972, the Biostatistics Center (BSC) at the Milken Institute School of Public Health...

Blogs Entry · By Sylvina Luu On Apr 28, 2021 2:42 PM

The insurance industry is in the midst of digital transformation, with insurance providers attempting to apply new technology and modern ways of doing business to an industry that is both tightly...

Blogs Entry · By Sylvina Luu On Apr 25, 2021 9:03 PM

E-commerce in manufacturing reflects a paradigm shift from pure transactions to experience-driven commerce. Purchasing parts or products online is nothing new but many of the legacy systems used to...

Blogs Entry · By Sylvina Luu On Apr 22, 2021 4:02 PM

Your partners’ success is your success. By enabling them to more efficiently and effectively reach, communicate with and sell to your clients, you can help your partners grow your business. Key to...

Blogs Entry · By Sylvina Luu On Apr 22, 2021 3:48 PM

According to Gartner, 91% of businesses are engaged in some form of digital initiative. However, many digital projects often fall into the category of digital optimisation which isn’t sufficient...

Document · By Karim El ghaidi On Apr 16, 2021 10:25 AM

4 Ways for Financial Organizations to Meet Customer Needs While Lowering Cost-to-Serve 1 Introduction In response to pandemic restrictions imposed by governments and businesses worldwide,...

Document · By Junko Teramoto On Apr 15, 2021 11:44 AM

4 Ways Self-Service Helps Insurers Cut Cost and Time 1 What are the Benefits of Self-Service? Today’s Standing out among a competitive industry like insurance is a challenge. The solution...

Blogs Entry · By Sylvina Luu On Apr 15, 2021 1:59 AM

Imagine being a mom-and-pop store somewhere in a mid-sized town in America in the early eighties. Now suddenly a huge mall opens up at the other end of town. Kind of stress-inducing, isn’t it? We...

Blogs Entry · By Sylvina Luu On Apr 15, 2021 1:10 AM

Australian workers, on average, go through five to seven career changes in their lifetime and there have been recent shifts towards a more flexible employment market, with more temporary staff,...

Blogs Entry · By Sylvina Luu On Apr 8, 2021 12:49 PM

In light of recent world events, many retail businesses have needed to adapt and migrate to online operations in order to stay relevant. With B2B buyers’ expectations significantly influenced by...

Blogs Entry · By Sylvina Luu On Apr 8, 2021 12:37 PM

As a result of the global pandemic in 2020, the workplace has changed drastically. With many employees being made redundant and companies forced to move their employees to remote work, there has...

Document · By Emily Liu On Apr 7, 2021 9:28 AM

4Must-Have Ecommerce Capabilities for Modern B2B Selling liferay.com | 1 Goodbye Clunky Systems, Hello Modern Selling It’s never easy to say goodbye, especially when it comes to a system...

Document · By Emily Liu On Apr 5, 2021 12:04 PM

3 B2B KPIs That Will Make or Break Your Growth 1 While B2B organizations have long been feeling the pressure to go through digital transformation, nothing could have prepared them for the...

Blogs Entry · By Emily Liu On Mar 31, 2021 9:09 AM

Manufacturers are all too accustomed to change. Over the past decade, the industry has been faced with disruption from big data, Industry 4.0, and now, COVID-19. And while it seems like...

Blogs Entry · By Sylvina Luu On Mar 25, 2021 10:24 AM

Recent trends in digital content and customer experience have seen the marketing technology (MarTech) stack grow in both capabilities and complexity. Solutions such as a digital experience platform...

Blogs Entry · By Sylvina Luu On Mar 25, 2021 10:18 AM

The B2B commerce landscape has shifted dramatically over the recent years and there has been a significant increase in the adoption of digital platforms. With the growing need to tailor the user...