Amidst rapid digitization, insurers worldwide face the difficulty of underwriting policies, managing claims and digitizing the quote-to-bind and e-signature processes. To succeed, insurers must structure their approach to digital strategy, customer experience, internal organization and technology. However, this is way easier said than done. So, where are we in reality? By conducting this international survey, Liferay aims to highlight the challenges companies are facing and the progress companies have made. Both in terms of digital experiences (DX) and customer experience (CX).

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